German Speaking Command and Control Center Agent

4 days ago


Budapest, Budapest, Hungary MP Solutions Full time

A new Budapest-based joint venture, established in late 2022, provides IT services for both local and international operations in the defense and technology sectors. Operating with a start-up mindset and backed by major industry players, the company is set for steady growth. With strong foundations and ambitious expansion plans, it offers exciting career opportunities in a dynamic, global environment.

Requirements
  • Processing of incoming service requests and incidents based on SLA via e-mail.
  • Creation of ad hoc-reports
  • Distribution of tickets inside the Service Desk team
  • Backlog management (e.g. long-runner tickets).
  • Escalation handling
  • Event monitoring task in a 24/7 supporting team.
  • Creation, coordination of IT Onboarding/Offboarding tickets
  • Ensure necessary technical and process related trainings for new joiners.
  • Administration of hardware assets
  • Create, update and close tickets in the service management system, maintaining accurate documentation of all support interactions
  • Creation of SOPs
  • Work closely with other IT teams to ensure timely and efficient resolution of service requests
  • Contribute to the development and maintenance of the IT knowledge base by documenting resolutions, frequently asked questions and troubleshooting guides
  • Handling basic L1 SAP tasks
  • Ad-hock administrative duties.

    What qualifications you should have:
  • Completed training as an IT specialist or professional experience
  • High service and customer orientation
  • Good language skills in German and English
  • Good knowledge of current PC architectures and hardware technologies
  • Quality and solution-oriented way of working
  • Capable of working in a team, strong communication skills, resilient

What brings us joy:

  • ITSM process skills
  • Experience with ServiceNow
  • Solid SAP knowledge
Benefits
  • Take over an important and challenging role with high visibility
  • Become part of the unique growth stories of our companies, which offer outstanding development and career opportunities
  • Gain insight into the defense and automotive industry
  • Make use of the broad network with over great colleagues worldwide
  • Benefit from various professional trainings and events
  • Enjoy our international and flexible work environment with an official office in Budapest but up to 100% remote work


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