Customer Support Engineer

December 10, 2025

Discover your impact with KUKA

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Short Facts

Budapest, Hungary

KUKA

hybrid

Customer Service

Responsibilities

Make an impact

• Provide second-level technical support for KUKA system software (KSS and iiQka.OS2) products, focusing on communication,
• Act as a subject matter expert for fieldbus systems and technologies mxAutomation and Multiprog/Codesys, supporting global customers,
• Troubleshoot complex issues using lab equipment and, when necessary, on-site at customer locations,
• Document all inquiries and solutions in the CRM system and Knowledge DB,
• Collaborate closely with, R&D, and Product Management teams for root cause analysis and product improvements,
• Conduct workshops and prepare technical bulletins for international service technicians,
• Manage quality and complaint processes (field observation, root cause analysis, corrective actions),
• In addition, you will always accompany the product development from a customer support perspective:- When specifying new releases, you contribute important requirements, like usability, diagnostic capability, status monitoring, etc.- You will accompany the development project and manage the field rollout
• Sprint reviews, service concept, global knowledge transfer, application testing, requirements- and release-review, field test support,
• Provide project support for key customers when required,
• Consult customers in usage and treating above mentioned technologies.

Application Requirements

What you need to succeed

• Degree in Electrical Engineering, Mechatronics, or equivalent technical qualification,
• Experience in automation systems, Fieldbus and Networks,
• Fluency in Hungarian and very good English skills (spoken and written); German is a plus,
• Strong analytical and problem-solving skills,
• High customer orientation and ability to work independently,
• Team player with excellent communication skills,
• Project management experience is a strong plus,
• Ability to work in a decentralized setup and integrate smoothly with the Augsburg team,
• Willingness to travel to Augsburg from time to time for knowledge exchange.

13th salary

Attractive pay

Cafeteria

Employee Assistance Program

Home Office

Our promise to you

Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.

Perks and benefits

As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.

DEI (Diversity, Equity, and Inclusion) statement

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality.

Join the journey

If you think a career with KUKA could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application

Start date: Immediately