Recepció Vezető/1St Receptionist

POSITION: 1st Receptionist

DEPARTMENT: Hotel Department

REPORTING TO: Hotel Manager

WORKING LOCATION: The workplace is on board the vessels managed by Scylla Gastro

Qualification and Profile

• Preferably experienced within the hotel industry and/or previous (river) cruise ship experience.

• Excellent organizational and communication skills with the friendly and positive attitude

• Outstanding verbal communication, listening and telephone skills

• Stress resistant, calm under pressure, resilient, team player and with positive approach

• Open minded and flexible with high social, interpersonal and cultural competencies

• Problem-solving skills and dependability

• Attention to detail with strong customer service skills

• Excellent English skills (written & verbal), other languages as German are an advantage.

• Technology skills with excellent computer skills (Excel, Word, PPT)

• Being representative of Scylla´s values

Key Responsibilities and Duties

• Responsible for the entire reception area as well as the onboard shop according to Scylla standards

• Responsible for the correct handling of work arising daily/per cruise/monthly according to Scylla standards

• Responsible for the processing the ratings and for the feedback on satisfaction about Reception performance

• Serving guests and visitors by greeting, welcoming and directing them appropriately

• Responsible for the compliance with safety guidelines in the reception area

• Responsible for customs formalities and in port manning according to the safety regulation

• Responsible for dealing carefully with equipment and IT-systems

• Check-in and Check-out procedure according Scylla standards

• Responsible for the correct spelling of menus, PPT and displays

• Responsible for the correct booking of goods, items in the system such as minibar, massage, hairdresser, beverages, laundry, boutique, etc.

• Assist the administrative jobs from the Hotel manager as per request

• Responsible for excursions if Scylla is in charge (order of guides, busses, etc.)

• Preparation of inventories and orders of the reception department and boutique

• Acceptance and control of goods delivered for the ship according the S.O.S. guidelines

• Keeps a safe and tidy, clean reception area by complying with procedures, rules and regulations including the separation of the garbage

• Responsible for team-building and team spirit at the reception area

Responsible for the working schedule of the department

• Responsible for the stock list of all beverages on board assisted by Head of departments

• Fair and equal treatment towards all crew on board

• Responsible for the achievement of the required target in the board boutique and inventory

• Managing and training the reception crew according to Scylla standards

• Daily team briefing and hand-over as well as working in of new crew

• Support and mentor your colleagues at the reception

• Responsible for the appropriate behavior and appearance of the reception crew, including dress code during spare time on board

• Honest and open communication with the supervisors, the corporate staff as well as the office in Baar / Belgium and Cyprus

Additional information:

➢ Additional tasks: participating/assisting with the loading, carrying the suitcases, keeping clean the messroom and your own cabin on daily basis

➢ Your purpose is to help and create a memorable experience for our guests

➢ Accommodation: shared room on board with one other crewmember (on some ships with more than one)

➢ Uniform: is provided by the company: before arrival the crewmember has to make sure to take black trousers, white shirts, black shoes with him in case the uniform isn't on board yet

➢ Demonstrate a good safety awareness and participation in the safety drills

Contract type: Swiss

Gross / Net salary: €2750,00 / €2070,00 (depending on your personal situation)

Vacation days: 90 free days per calendar year pro rata (= 7.5 days per month pro rata)

Tip money: fixed and included in the salary.

Start date: to be advised.

End date: unlimited

Health Insurance: Sympany

Pension: Axa Pension Funds

Travel allowance: € 75 per month

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