Recepciós/Receptionist

POSITION:    Receptionist

DEPARTMENT:  Hotel Department 

REPORTING TO:  Hotel Manager 

WORKING LOCATION:  The workplace is on board the vessels managed by Scylla Gastro

Qualification and Profile

• Preferably experienced within the hotel industry and/or previous (river) cruise ship experience. 

• Excellent organizational and time management skills with the friendly and positive appearance

• Outstanding verbal communication, listening and telephone skills

• Stress resistant, calm under pressure, resilient, team player and with positive approach

• Open minded and flexible with high social, interpersonal and cultural competencies

• Problem-solving skills and dependability

• Attention to detail with strong customer service skill

• Excellent English skills (written & verbal), other languages as German are an advantage.

• Excellent computer skills (Excel, Word, PPT)

• Being representative of Scylla´s values 

Key Responsibilities and Duties 

​​​​​​​ 

• Adhering the guide lines and SOP's for the reception area

• Professional guest service according to Scylla Standards 

       o Greet, welcome and direct guests and visitors in-person and on the phone

       o Check in / check out

       o Answering / transferring calls

       o Forwarding relevant guest information to the respective department  

• Sales of shop articles, partially with cash payments

• Printing and coding of cabin door keys

• Register passport and address details of guests and crew members in the POS BackOffice 

• Write the daily menu properly, in cooperation with the Exc. Chef and Hotel Manager

• Responsible for taking orders during Welcome, Gala and Farewell Dinner 

• Assistance during the payments  

 ​​​​​​​
• Take and carry out wake up calls, special requests of the guests and any other updates 

• Taking care of postal mail

• Assistance with preparation of inventories and orders

• Handling of excursions and possible accompany of the excursions if necessary

• Provide internet access and support where necessary 

• "Follow up" of technical issues

• Making announcements in absence of the Cruise Director or Hotel Manager

• General administrative tasks as well as monitoring and maintaining the hotel material

• Making appointments for the Massage and hair dresser (if on board)

• Orderly handover of work to the next shift

• Responsible for cleanliness within the reception area, lobby and entrance in cooperation with the 

housekeeping department

• Knowledge of the ship and the respective daily program as well as the sailing route

• Guest services in general 

Additional information:  

​​​​​​​➢ Additional tasks: participating/assisting with the loading, carrying the suitcases, keeping clean the

messroom and your own cabin on daily basis  

➢ Your purpose is to help and create a memorable experience for our guests

➢ Accommodation: shared room on board with one other crewmember (on some ships with more than 

one)

➢ Uniform: is provided by the company: before arrival the crewmember has to make sure to take black 

trousers, white shirts, black shoes with him in case the uniform isn't on board yet

➢ Demonstrate a good safety awareness and participation in the safety drills 

Contract type: Swiss/Unlimited

Gross / Net salary: € 2600,00 / 1959,85

Vacation days: 90 free days per calendar year pro rata (= 7.5 days per month pro rata) 

Tip money: fixed and included in the salary 

Health Insurance: Sympany  

Pension: Axa Pension Funds 

---