French-Speaking Technical Support Analyst

1 week ago

Debrecen, Hajdú-Bihar, Hungary transcosmos (TCIS) Full time
Responsibilities

"Resolving issues, empowering customers — one solution at a time."

A customer-focused role dedicated to delivering fast, reliable technical support while turning challenges into solutions. This position combines problem-solving, clear communication, and a passion for helping customers to ensure every interaction adds value.

  • Take ownership of customer issues and ensure they are resolved efficiently and effectively;
  • Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
  • Escalate unresolved issues to the appropriate internal teams, following standard procedures;
  • Communicate clearly and professionally with customers, adjusting to their technical level and pace;
  • Provide accurate information about products and services, following established support guidelines;
  • Ensure timely resolution of issues while maintaining high-quality service in every interaction;
  • Escalate service-related concerns to the correct department as needed, in line with company processes;
  • Comply with all data privacy and security policies during customer interactions;
  • Collaborate positively with team members, customers, and other departments.

Requirements

  • At least high school diploma;
  • Proven working experience in BPO and/or Customer Service environment;
  • Excellent French and English language skills;
  • Strong knowledge of Microsoft Office products.
  • Work from our office, we are based in Debrecen, Vezér street 39. (Tudáspark)

Benefits

What we offer
  • Competitive salary and benefits (incl. cafeteria);
  • Paid onboarding and continuous learning;
  • Supportive, multilingual team environment;
  • Career growth opportunities in a rapidly expanding support center;
  • Modern office space and tools designed for collaboration and success.

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