Customer Services Specialist

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the Role

If you're looking for a role where you can learn, develop, and gain a great overview of the company, this is the perfect opportunity As part of an international organization, you'll work in a dynamic environment that values collaboration, innovation, and continuous improvement.

As a Customer Service Specialist for our Export Market, you'll be at the heart of our operations, ensuring smooth processes and contributing to projects that make a real impact. This role offers exposure to multiple areas of the business, giving you the chance to expand your knowledge and grow professionally.

What You Will Do:

• Order Processing: Manage timely and efficient processing of customer orders in CERPS, including imports and sending orders to the warehouse.

• System Management: Oversee CERPS system setup and maintain processes; support EDI communication with customers.

• Pricing & Invoicing: Ensure accurate price setup in CERPS and issue invoices and credit documents.

• Warehouse & Stock Coordination: Communicate with the warehouse, evaluate KPIs, perform stock reconciliation, and minimize obsolete stock.

• Claims & Reporting: Handle customer claims promptly and prepare month-end reports (including OTIF).

• Transport & Documentation: Prepare transport and order forecasts, book transportation, and create documents for customs clearance.

• Project Participation: Contribute to supply chain projects and meetings to ensure correct product supply.

• Compliance: Report adverse events, quality complaints, or safety information according to Haleon processes.

Why You?

Education:

• Degree or ongoing higher educational studies in Supply Chain & Logistics, Finance, Planning, or similar field.

Languages:

• Hungarian and English (additional languages are a plus).

Core Skills:

• Customer orientation

• Strong communication skills

• Flexibility and attention to detail

• Ability to meet deadlines

• Problem-solving and process improvement mindset

• Independence and proactivity

• Strong work ethic, perseverance, and resilience

Preferred Qualifications:

• Advanced MS Office skills and SAP knowledge.

What We Offer

• Career opportunity at a leading global healthcare company

• Hybrid work with 8 days/month in the office in Budapest

• Attractive compensation package (annual bonus, recognition awards for outstanding performance and commitment)

• Extensive benefit package: life and accident insurance, cafeteria plan, AYCM card, preventive healthcare services for employees and eligible family members

• Family benefits (extra parental leave, caregiver policy)

• Health and wellness programs supporting your physical and mental well-being

• Personalized learning opportunities

• Supportive community and integration events

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account ). If you are not sure whether the email you received is from Haleon, please get in touch.