Customer Service Specialist

6 days ago

Budapest, Budapest, Hungary Celanese Full time 2,500,000 - 4,000,000 per year

Dokumentenübersicht:

Position Summary:

Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling. First point of support for the users

Verantwortlichkeiten :

Areas of Responsibility:

  • Ensure perfect order fulfillment of orders and resolve issues as required
  • Work closely with sales management for billing adjustments.
  • Key transactional contact for customers and/or service providers.
  • Maintain key internal relationships, sales, supply chain planning, shippoints, product management, credit, financial shared services, and procurement.
  • Update customer master information in SAP
  • Perform the diversified customer pricing applications in SAP.
  • Process billing related adjustments (e.g. returns, credit/debits)
  • Document and follow up of internal and external complaints
  • Where necessary, support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.
  • First line of support for users
  • Represents a specific function/ process team
  • Is able to communicate effectively with IT, users and management
  • Perform testing (projects/system changes)
  • Captures ideas for continuous process improvement
  • SAP expert –continuously develops him/herself to stay expert in SAP
  • Participate and co-ordinate department related projects
  • First line of contact for OPEX department in case of technical question
  • Hold SAP process trainings for new hires in the EMEA CS organization
  • Hold refresher and development trainings for members of the EMEA SC Org

Qualifikationen:

Requirements:

  • Has a deep knowledge of SAP transactions and functionality
  • Understands and adheres to the procedures at high level, works on proposing changes
  • Can easily build relationships
  • Is able to communicate effectively with other Departments', understands their process flows and the interactions with them
  • Analyzing mindset
  • College/university degree, 3-4 years of experience
  • Fluent English
  • Troubleshooting/problem solving skills
  • Good communication skills
  • Precise, detail-focused
  • Ability to multitasking
  • Able to cope with stress
  • Positive attitude, friendly, empathy
  • Accountability and ownership
  • Follows the rules, but also thinks out of the Box and is open for other solutions
  • Polish language knowledge is an advantage

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