Customer Service and Sales Specialist

2 days ago

Budapest, Budapest, Hungary Land Vehicles EMEA Full time
  • Applications are considered on a rolling basis

  • Budapest
  • Hybrid


Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a journey of continuous growth – now looking for our next star – a passionate Customer Service and Sales Specialist with English and French knowledge.

About the position

As a Customer Service and Sales Specialist in the B2C E-Commerce team, you help customers, solve problems and take great pride in delivering a great service.

We believe you are a skilled person for the Customer Service Representative role, or if you have experience from a similar role is meritorious. You are an action-oriented problem solver with a customer obsessive mindset.

You'll be an important player in a fast-paced small team, with the goal of keeping our customers happy. Your personal drive, people skills and diligence are what will make a difference. You are customer focused, executional and a team player. No issue is too small or too big - you'll do whatever it takes to help our customers.

Roles and responsibilities:

  • Manage incoming cases (coming through multiple channels) to our customer support regarding a wide range of Dometic related questions from our customers

  • Proactively help our customers through a desire to constantly improve our processes

  • Be the voice of the customer; bring real customer insights to the E-commerce team

  • Make our customers our super-ambassadors

  • Make a real impact in providing a premium support together with the team lead and team colleagues

  • Help in developing AI tools to raise customer satisfaction

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us


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