Service Desk Agent

5 days ago

Budapest Debrecen Szeged Pécs Hungary Deutsche Telekom IT Solutions Full time €192,000 - €232,000 per year
Unternehmensbeschreibung

Die Deutsche Telekom IT Solutions (ehemals IT Services Hungary, ITSH) ist Ungarns größter ICT-Arbeitgeber und ein Mitglied der Deutschen Telekom Gruppe. Das 2006 gegründete Unternehmen mit mehr als 5.000 Mitarbeitern bietet eine breite Palette von IT- und Telekommunikationsdienstleistungen an. Im Jahr 2019 gewann das Unternehmen den Preis der Nationalen Investitionsagentur (HIPA) für die beste Bildungskooperation, wurde laut der unabhängigen Umfrage von PwC Magyarország zu den attraktivsten Arbeitsplätzen in Ungarn gezählt und zum ethischsten multinationalen Unternehmen gewählt. Das Unternehmen baut seine vier Standorte in Budapest, Debrecen, Pécs und Szeged kontinuierlich aus und sucht qualifizierte IT-Fachleute zur Verstärkung seines Teams.

Stellenbeschreibung

Hauptaufgaben:

  • Erfassen und Verwalten von Vorfällen, die von Benutzern über verschiedene Kanäle (hauptsächlich telefonisch) gemeldet werden.
  • Diagnostizieren, Beheben und Lösen von technischen Problemen basierend auf der Wissensdatenbank.
  • Bereitstellung von Support auf erster Ebene für Endbenutzer, indem diese durch die Problemlösung geführt oder Probleme bei Bedarf eskaliert werden.
  • Verfolgen und Aktualisieren des Status von Serviceanfragen und Vorfällen im Ticketsystem.
  • Nutzung und Mitwirkung an der Wissensdatenbank zur Problemlösung und Dokumentation.
  • Eskalation komplexer Probleme an den Support auf höherer Ebene oder an spezialisierte Teams, wenn notwendig.
  • Unterstützung bei der Verwaltung von Benutzerkonten, einschließlich Passwortzurücksetzungen und Zugriffsberechtigungen.
  • Zusammenarbeit mit Geschäftspartnern und anderen Lösungsgruppen.
Qualifikationen

Anforderungen:

  • Bereitschaft, in Schichten zu arbeiten – 7/24-Abdeckung (es gibt auch Wochenend-, und Nachtschichten)
  • Sehr gute Deutschkenntnisse in Wort und Schrift
  • Es sind keine spezifischen IT-Vorkenntnisse erforderlich. Der Kandidat muss offen und lernbereit sein.
  • Geduldig und hilfsbereit

Vorteile:

  • Vorherige Erfahrung im Bereich IT-Dienstleistungen
Zusätzliche Informationen

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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