Customer & Product Specialist

4 days ago

Budapest, Budapest, Hungary Craft Docs Full time 3,000,000 - 6,000,000 per year

Location: Budapest, Hungary (hybrid: Monday, Tuesday, Thursday office days)

Seniority: junior or mid-level

Hours: Full-time


About Craft

At Craft, we are on a mission to redefine productivity through software. We are building a product that is fun and effortless to use, an application that blends into the background, allowing individuals to focus on their ideas and tasks at hand - as it should be.

Our mission

We empower every Craft user to realize the product's true value, from first touch to lasting adoption, through clear support, education, and inspiring content.

A day as a Customer & Product specialist

You will begin your day with a quick team sync to align priorities, share learnings, and remove blockers.

You will work on user requests: issues, questions, and feature requests. Sometimes you'll take these further through short interviews or research to better understand their goals, use cases, and personas.

In the afternoon, you will spend time on things like:

  • Reviewing our Reddit and Slack community and engaging in various productivity goals.
  • Creating or refining Craft use cases to share via videos, blogs, or inspiration content.
  • Researching additional workflows and use cases, we can put together.
  • Testing new features and thinking about how these can be introduced to our users.
  • Spending a little time testing AI features and monitoring AI-related trends.
  • Drafting flexible proposals for new use cases: what to show, why, and how.

You will end the day by capturing your key steps and planning what to focus on next.

You will thrive in this role if you..

  • like to build things, manage information, and break down complex topics into simple, consumable formats.
  • enjoy educating others about how things work and how to improve them.
  • have an eye for content management, design, and personal knowledge management.
  • are comfortable with both deep-focus work and quick, smaller tasks.
  • care about your performance, actively look for opportunities to improve, and seek out projects without needing step-by-step direction.
  • aren't afraid of technical details, complex workflows, or advanced use cases.
  • can create on-screen video examples and edit simple demos.

Bonus if you

  • have experience in video editing.
  • have experience in digital content creation.

Sounds interesting?

Apply today

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