Principal Consultant

Role - Principal Consultant
Technology – Genesys Cloud    
Location – Infosys Hungary 
Compensation – Competitive (including bonus)

Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role
In the role of Principal Consultant, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment.  You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables.  As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, in-house capability building.  You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. 

Required

•    Overall 15+ Years of experience in IT services.

•    Technical expertise with Genesys Cloud, Java, SIP, Webservices

•    Experience in Architecting and implementing contact centers based on Genesys Cloud with backend development and secure integrations, including integrations with 3rd party systems 

•    Experience in converting complex business requirements into tailored technical designs with gap and feasibility analysis

•    Experience in Contact center applications Automation such as IVR and CTI validations using Cyara/hammer, Jenkins, data push from WFM like skills, group details to CC application

•    Strong contact center domain knowledge including different metrics that are handled in Contact center

•    Experience in using SDK of Genesys cloud and APIs

•    Experience in Genesys cloud Architect tool, scripts integration, trunks, users and features configuration for both Inbound and outbound in Voice and Non-voice area.

•    Experience working in Agile Methodologies, such as XP, Scrum or Kanban.

Preferred

•    Certification in Genesys Cloud CX: Developer/Professional Certification is an advantage

•    Experience in intelligent routing configurations, predictive engagement and messaging configuration in Genesys cloud

•    Experience in developing Voice, Email, Chat and Social Media Channels

•    Good knowledge in SIP, encodings, communications protocols, Telephony integration, certificate and key handling.

Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

•    High analytical skills

•    A high degree of initiative and flexibility

•    High customer orientation

•    High quality awareness

•    Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
 

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