IT Operations Manager

4 days ago

BudapestDebrecenPécsSzeged Hungary Deutsche Telekom IT Solutions Full time
Company Description

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

The Operation Manager T IoT Hub is responsible for operating and optimizing the complete service and support chain of the T IoT Hub. The role ensures OLA compliance, efficient process execution, and continuous improvement. It is key to maintaining stable service operations and ensuring high satisfaction for both internal and external T IoT Hub customers.

Main Duties and Responsibilities (Shortened Version)

Incident & Escalation Management

  • Monitor and coordinate incident resolution (Jira, TDI TTS)
  • Support escalation processes and lead the weekly Incident Board
  • Prepare incident and escalation reports

Change Management

  • Evaluate and approve T IoT Hub change requests
  • Lead weekly LCAB meetings
  • Communicate, document, and track changes (Jira, Wiki)

Access Management

  • Handle user access requests and support access reviews
  • Ensure PSA compliance
  • Automate access processes (Power Automate, Jira)
  • Manage external access rights (ZAM)

Request Fulfillment

  • Process and assign service requests
  • Provide status updates to requesters
  • Automate request-handling workflows

Service Continuity Management

  • Maintain Continuity Plan and BIARA
  • Execute Business Continuity tasks
  • Coordinate emergency response activities

Service Transition

  • Support onboarding of new T IoT Hub products/services
  • Analyze impacts on operations
  • Ensure service and operational readiness
  • Maintain operational documentation

Knowledge Management

  • Maintain and update the Knowledge Base
  • Ensure documentation quality and consistency
  • Provide access and user training

Process Optimization & Quality Assurance

  • Ensure OLA and quality compliance
  • Drive process improvements and automation
  • Maintain ITIL/PSA/BCM compliance documentation
  • Support audits and Quality Gates
Qualifications
  • Very good English skills (German is an advantage)
  • Several years of experience in service management (ITIL Foundation certification preferred)
  • Experience with ticketing and monitoring systems
  • Strong teamwork and assertiveness
  • High service orientation and customer focus
  • Analytical thinking and problem-solving skills
  • Strong communication and coordination skills
  • Ability to handle dynamic requirements and complex processes
  • Agility and digital affinity; ability to adopt new technologies and AI-powered tools
Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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