Expert Service Delivery Manager

6 days ago

Budapest Debrecen Pécs Szeged Hungary Deutsche Telekom IT Solutions Full time
Company Description

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. 

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

This position is filled in the new Artificial Intelligence (AI) BU in the Digital Solutions portfolio unit of T-Systems. Its focus is on the global AI product business for external and internal customers.

Tasks

  • Manage contract fulfilment
  • Take care of invoicing and controlling-heavy activities
  • Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
  • Monitoring and reporting of SLA compliance
  • Steering of resource demand management process
  • Responsible for the cost control incl. forecast and involvment in optimization proposals
  • Contract Implementation and Delivery Contribution
  • Project Plan Structure Management (PSP and WBS Structure)
  • Preparation of Invoicing activities, Cost and Controlling awareness
  • Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure  effective delivery of services
  • Work close with development and/or operational counterparts to ensure high quality
  • Owning the overall SDM activities for AI product business 
Qualifications
  • Experience in TSI/DT procurement, operations &  finance processes is a strong advantage
  • Experience with Confluence
  • Experience with SAP/SPPM is a strong advantage
  • TÜV SDM qualification
  • AI and LLM experience
  • Process Flexibility
  • ITIL qualification
  • Experience with Service Desk and/or building and maintaning 1st-2nd level support
  • Experience in TSI/DT procurement, operations &  finance processes is a strong advantage
  • English language knowledge German is an advantage

Required soft skills

  • Very good communication and coordination skills
  • Highly motivated personality and ablility to push things forward
  • "Can do"/"get things done" attitude, self-driven
  • Stress tolerance
  • Team player
Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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