French Speaking Service Desk Agent

1 day ago

Budapest, Budapest, Hungary Cognizant Full time

French Speaking Service Desk Representative
Cognizant*
is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting.
Cognizant Hungary
is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.*
Job details**

  • Job location: Budapest, Hungary, 9th District, Mill Park office building
  • Role type: permanent
  • Full time employment, 40 hours/week
  • Hybrid
  • Service window: 24/7

Job Responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

You are

  • C1/C2 in French language and you have upper-intermediate English language skills
  • Experienced in any customer service – experience gained in IT Help Desk
  • You have willing-to-learn attitude & customer-focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills
  • Open for working in different shifts (8 hours/shift)
  • Have at least High School Diploma or higher

What We Offer - Our Benefits

  • Competitive salary
  • Annual bonus system
  • Cafeteria package
  • Risk and accident insurance
  • Language course reimbursement
  • Medical services at a private clinic
  • All You can Move Sportpass
  • Relocation package

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