Czech-Speaking Service Desk Analyst
9 hours ago
Czech-Speaking Service Desk Analyst
About the Role
Join a leading international technology environment in Budapest as a Czech-speaking Service Desk Analyst. This role is ideal for someone who enjoys problem-solving, working in a fast-paced service environment and supporting users with technical issues. You will be the first point of contact for our customers and play a crucial part in ensuring smooth IT operations.
What You Will Do
- Provide first-line IT support to Czech-speaking users via phone, email and chat
Log and manage incidents and service requests in the internal IT system
Troubleshoot basic technical problems and escalate more complex cases
Deliver high-quality customer service and follow established SLAs
Collaborate with internal teams to ensure timely resolution
Requirements
Fluency in Czech (C1) and good command of English (B2+)
- Previous experience in customer support, service desk or IT helpdesk is an advantage
Strong communication, problem-solving and multitasking skills
Basic understanding of IT systems, MS Office and operating systems
- Willingness to work in Budapest (office-based or hybrid depending on project)
What We Offer
Attractive salary package
Private health insurance and learning opportunities
Full onboarding and professional training
International team culture and supportive work environment
Career development in IT service management
If youre ready to grow your career in an international IT environment and use your Czech language skills daily, wed love to hear from you
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