Customer Support Technology Trainee

6 days ago

Budapest, Budapest, Hungary GRAPHISOFT Full time 1,500,000 - 3,000,000 per year

About Graphisoft
Graphisoft empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our award-winning products and solutions support OPEN BIM for workflow transparency, longevity, and data accessibility for built assets.
Archicad
, the architects' BIM software of choice, offers a complete end-to-end design and documentation workflow for architectural and integrated architectural and engineering practices of any size.
BIMx
, the most popular mobile and web BIM app, extends the BIM experience to include all stakeholders in the building design, delivery, and operations lifecycle.
BIMcloud
, the AEC industry's first and most advanced cloud-based team collaboration solution, makes real-time collaboration possible across the globe regardless of the size of the project and the speed or quality of the team members' network connection.
DDScad
solutions support users with intelligent Mechanical, Electrical, and Plumbing (MEP) design tools, integrated calculations, and comprehensive documentation of all building system disciplines. Graphisoft is part of the Nemetschek Group. To learn more, visit more visit

About The Position
Graphisoft's Global Customer Support Technology team is looking for a Customer Support Technology Trainee to help us build the future of customer support. You will be part of implementing AI-powered support solutions, migrating our worldwide support operations to a unified Zendesk platform, and integrating enterprise systems to create seamless customer experiences. This is a unique opportunity to join at the ground floor and help shape our support technology strategy.

Core Responsibilities

  • Maintain and configure Zendesk settings, workflows, and automations
  • Monitor and optimize ticket routing, triggers, and macros in Zendesk
  • Support the migration of global support teams to our centralized Zendesk platform
  • Assist with Zendesk integration projects and testing
  • Create and maintain technical documentation for processes, workflows, and system updates
  • Contribute to the evaluation and implementation of AI tools for support automation
  • Participate in building workflows and automations to improve support efficiency

Requirements

  • Ongoing studies in computer science, information technology, business informatics, or a related field at a Hungarian university, with at least 3 semesters remaining
  • Available to work a minimum of 20–25 hours per week
  • Proficiency in English language (written and verbal)
  • Interest in customer support technology and process optimization
  • Basic understanding or willingness to learn about APIs, integrations, or web technologies
  • Analytical mindset with attention to detail
  • Self-motivated and able to work autonomously

Desired Skills

  • Familiarity with support platforms (Zendesk or similar)
  • Interest in AI and automation technologies
  • Experience with documentation tools (Confluence, Jira, or similar)
  • Basic understanding of customer service processes
  • Programming or scripting exposure (Python, JavaScript) is a plus, but willingness to learn is valued

What the Internship Offers

  • A remote position (within Hungary) offering flexible working hours and a high degree of autonomy
  • Hands-on experience with enterprise support technology and AI implementation
  • Exposure to global support operations and technology strategy
  • Mentorship from experienced technology and support professionals
  • A dynamic, international work environment where your contributions make an impact

If you feel this description fits you, please share your English resume with us

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