Operations Service Manager

1 day ago

Budapest, Budapest, Hungary Trax Retail Full time

Description
The Role
Operations Service Manager

Join us as an Operations Service Manager in a diverse, successful, international tech unicorn and work with the world's most loved consumer brands like Coca-Cola, Nestle, Unilever, P&G and Heineken

About Trax
Trax's mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax's retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world's top CPG companies and retailers use Trax's dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit  .

Responsibilities

  • Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
  • Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge, identify problem areas and increase engagement
  • Advocate customer needs and issues cross-departmentally
  • Master all Trax systems relevant to the clients in scope
  • Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
  • Ensure comprehensive end user support on own projects
  • Continuously and independently monitor KPIs and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed

Minimum Qualifications

  • Previous working experience in a customer facing role (e.g. Account Manager, Customer Success Manager)
  • Advanced Excel knowledge
  • Adequate analytical and problem solving skills
  • Customer oriented mindset and can-do attitude
  • Great communication and presentation skills
  • Fluent English

Preferred Qualifications

  • Hebrew/Russian/French/German/Spanish knowledge is an advantage

What We Offer

  • Working on state-of-the-art technology with an international team
  • Wide range of fringe benefits: cafeteria package, performance bonus, home office allowance
  • Hybrid working model
  • Career path internally
  • Learning & development opportunities

Trax is committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all.

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