Customer Service Supervisor-Call Center

4 days ago

Budapest, Budapest, Hungary BYD EUROPE Full time

Customer Service Supervisor
BYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls, emails, texts, dealers, social media, live-chat. According to the business process of efficient, high-quality acceptance of customer feedback through voice and online channels, and maintain positive communication with customers, improve customer satisfaction, to ensure that the objectives of the full achievement of the work of the effective information collected in a timely manner feedback.

Job Description
The Customer Service Supervisor will lead and support our growing Customer Care team in BYD HQ, in Hungary. In this role, you will be responsible for supervising daily operations, coaching agents, and ensuring the delivery of high-quality, customer‑centric service. You will guide frontline staff, ensure compliance with internal policies, and drive the team toward meeting and exceeding KPIs.

Key Responsibilities

  • Create the overall operational plan for the customer service center.
  • Allocate tasks, manage recruitment, and monitor KPI performance.
  • Lead the response to urgent incidents or escalations.
  • Liaise with other departments to guarantee efficient, high‑quality service delivery.
  • Support team well‑being through coaching, counseling, and talent development.

Requirements

  • Bachelor's degree preferred.
  • 3+ years in customer service with 1–2 years in a supervisory role.
  • Proven ability to analyze KPIs and drive performance.
  • Native‑level English; additional European languages are an advantage.
  • Strong leadership, conflict‑resolution, and communication skills.
  • Familiarity with CRM/call‑center platforms and MS Office.

If you align with our mission and have the skills we need, apply to be our Customer Service Supervisor today. Join us in our journey towards a sustainable future

Location:
Hungary

Type of Employment:
Full-time

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