Customer Relationship Manager

1 month ago

Budapest, Hungary Ingenico Full time

Ingenico is the global leader in payments acceptance solutions. Our world-class terminals, solutions and services enable the global ecosystem in the new world of payments acceptance. We are the trusted technology partner to 1,000+ banks, acquirers, ISVs, payment aggregators and fintech customers and we deploy 40 million POS terminals around the world for retailers ranging from small merchants to some of the best-known global brands. As the world’s largest payment acceptance network, powered by 4,000 employees in more than 50 countries, we provide smart, trusted, and secure solutions with a local and international reach. Our solutions enable merchants to simplify payments, delivering speed, security, and flexibility to enhance greater customer engagement. With 45 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. Our strengths in innovation are matched by the power and robustness of our platforms, the security of our solutions and the quality of our services. At Ingenico, trust and sustainability are at the heart of everything we do.

If you are interested in this position, please apply with a CV in English

Please, be aware that this a maternity cover position, with a two year fixed-term contract until the end of March 2026

 

Overview:

Customer Relationship Manager is responsible for coordination of field services and call center operations performed in territory of Hungary according to Group strategy

 

Your day-to-day responsibilities include:

  • Organizing complete operational connectivity with the Cluster
  • Coordination of contracts fullfilment and  local partners and suppliers services
  • Field Services management - Deploys / Installs products and services ion field locations with couriers or with field technicians and perform the different intervention needed during the product lifetime
  • Help Desk services coordination- Provides first level of support to customers’ requests or technical issues. Activity process is based on existing services offer, or resolution scripts for supporting known issues
  • Technical Support- Provides higher level of support to customer technical requests’ or issues. Activity based on troubleshooting, configuration solution administration. Deploys solutions and training to helpdesk resources to resolve new issues
  • Participate in local and cross-border projects
  • Reporting (internal and external) and assuring KPI’s, SLA terms

 

 Skills we can’t do without:

  • Previous Experience in field services or call center
  • Excellent English knowledge
  • Great communication skills, to be able to handle all customer matters
  • At least intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Good communication skills
  • Stress resistance
  • To be able to handle priorities

 

Skills we’d like:

  • POS terminals knowledge
  • experience with CRM
  • basic IT skills

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn

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