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German Speaking IT helpdesk

4 months ago

Budapest, Hungary Randstad Hungary Kft. Full time

Our partner is an Information Communication Technology Services company with an extensive history. They have offices in more than 20 countries and their Hungarian operation has 200+ employees and is undergoing rapid growth. 

Our partner is full of diverse people focused on a common goal of reimagining the digital experience.  Our strength is that we embrace, in fact, rely on cultural differences and diversity to bring a wealth  of perspectives to this one common cause.

No prior helpdesk experience is required as the company provides extensive training for all our new joiners.

  • Help end-users by resolving their IT issues and queries 
  • Provide support through email, chat or phone 
  • Support customers in German and English 
  • Deal with software and connection-related issues 
  • Use automated diagnostic programs to solve network programs 
  • Use helpdesk software to call with descriptions of issues, progress, and solutions
  • Escalate complex cases to Level 2 agents

Elvárások / Requirements

  • Good command of German AND English both written and verbal 
  • Effective communication with clients at every level 
  • Ability to find creative solutions to problems 
  • An interest in the world of IT
  • Openness for providing support on weekends/at nights 

Amit nyújtunk / Benefits

Benefits: 

  • Language Allowance
  • SZÉP Card Benefit 
  • Sign-on bonus
  • Private Health Insurance 
  • Fitness pass
  • Free online training programmes
  • Flexible remote work
  • Multicultural environment with 25+ Nationalities 
  • Employee Assistance Program which can provide professional help with your mental and physical health, finances, and legal issues