Guest Relation Agent

2 months ago

Budapest, Hungary Marriott Full time

Job Number 24131323

Job Category Rooms & Guest Services Operations

Location Dorothea Hotel Budapest Autograph Collection, Dorottya utca 2, Budapest, Hungary, Hungary

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Guest Relations Agent

    1 week ago

    Budapest, Hungary Corinthia Budapest Full time

    An international, premium-service hotel in the heart of the city centre is looking for an ambitious, dedicated and motivated Guest Relations Agent., Checking guests in and out according to the hotel policy and procedure.High-level of cooperation with other departments.Responsible for concierge duties.Meets and greets arriving guests.Prepares the welcoming...

  • Guest Relation Agent

    2 weeks ago

    Budapest, Budapest, Hungary Marriott Full time

    ``` Front Desk Agent Join our team at Dorothea Hotel Budapest Autograph Collection as a Front Desk Agent, where you will be the first point of contact for our guests. About the Role Provide exceptional customer service to guests, responding to their requests and resolving any issues that may arise. Offer directions and information about hotel...

  • Guest Relations Ambassador

    1 week ago

    Budapest, Budapest, Hungary Corinthia Budapest Full time

    Job Summary:We are seeking a highly motivated and dedicated Guest Relations Agent to join our team at Corinthia Budapest. As a Guest Relations Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Check-in and Check-out: Ensure a smooth and...

  • Guest Relations Agent

    3 months ago

    Budapest, Hungary Marriott Full time

    Job Number 24110055 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, Hungary Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Relations Agent

    3 months ago

    Budapest, Budapest, Hungary Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, HungarySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Relation Agent

    2 months ago

    Budapest, Hungary Marriott International Full time

    Job Number 24131323Job Category Rooms & Guest Services OperationsLocation Dorothea Hotel Budapest Autograph Collection, Dorottya utca 2, Budapest, Hungary, Hungary VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupply guests with directions and information regarding property amenities, services, and...

  • Guest Relations Agent

    1 day ago

    Budapest, Budapest, Hungary Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Dorothea Hotel Budapest Autograph Collection, Dorottya utca 2, Budapest, Hungary, HungarySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInspired by the captivating lives of Archduchess Dorothea and Palatine Joseph in 19th century Budapest,...

  • Guest Relations Agent

    3 weeks ago

    Budapest, Hungary Marriott Full time

    Job Number 24151574 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, Hungary Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Supply guests with directions and information regarding property amenities,...

  • Guest Relation Agent

    2 months ago

    Budapest, Budapest, Hungary Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Dorothea Hotel Budapest Autograph Collection, Dorottya utca 2, Budapest, Hungary, Hungary VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupply guests with directions and information regarding property amenities, services, and hours of...

  • Guest Relations Agent

    2 months ago

    Budapest, Budapest, Hungary Corinthia Hotel Budapest Full time

    Uplift Your Career with Corinthia BudapestTasks & Involvements:Checking guests in and out according to the hotel policy and procedure.High-level of cooperation with other departments.Responsible for concierge duties.Meets and greets arriving guests.Prepares the welcoming amenities for the VIPs.Welcomes and escort the VIP guests to their room.Arranges...

  • Guest Relations Agent

    4 weeks ago

    Budapest, Hungary Corinthia Hotel Budapest Full time

    Uplift Your Career with Corinthia Budapest!Tasks & Involvements:Checking guests in and out according to the hotel policy and procedure.High-level of cooperation with other departments.Responsible for concierge duties.Meets and greets arriving guests.Prepares the welcoming amenities for the VIPs.Welcomes and escort the VIP guests to their room.Arranges...

  • Guest Relations Agent

    2 months ago

    Budapest, Hungary Corinthia Hotel Budapest Full time

    Uplift Your Career with Corinthia Budapest! Tasks & Involvements: Checking guests in and out according to the hotel policy and procedure. High-level of cooperation with other departments. Responsible for concierge duties. Meets and greets arriving guests. Prepares the welcoming amenities for the VIPs. Welcomes and escort the VIP guests to their...

  • Guest Relations Agent

    1 day ago

    Budapest, Hungary Marriott Full time

    Job Number 24163863 Job Category Rooms & Guest Services Operations Location Dorothea Hotel Budapest Autograph Collection, Dorottya utca 2, Budapest, Hungary, Hungary Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Inspired by the captivating lives of Archduchess Dorothea and...

  • Guest Experience Expert

    3 months ago

    Budapest, Hungary Marriott International Full time

    Job Number 24112647Job Category Rooms & Guest Services OperationsLocation Budapest Marriott Hotel, Apaczai Csere Janos u. 4., Budapest, Hungary, Hungary VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build...

  • Reservations Agent

    6 days ago

    Budapest, Budapest, Hungary Marriott Full time

    Job Number Job Category ReservationsLocation The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, HungarySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Reservations Agent

    6 days ago

    Budapest, Hungary Marriott Full time

    Job Number 24161421 Job Category Reservations Location The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, Hungary Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Guest Experience Expert

    4 months ago

    Budapest, Hungary Marriott Full time

    Job Number 24089140 Job Category Rooms & Guest Services Operations Location Dorothea Hotel Budapest Autograph Collection, Dorottya utca 2, Budapest, Hungary, Hungary Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    4 months ago

    Budapest, Budapest, Hungary Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Millennium Court Budapest - Marriott Executive Apartments, Piarista utca 4, Budapest, Hungary, HungarySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Multi-Property Reservation Agent

    3 months ago

    Budapest, Hungary Marriott Full time

    Job Number 24106300 Job Category Reservations Location Budapest Marriott Hotel, Apaczai Csere Janos u. 4., Budapest, Hungary, Hungary Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Office Agent

    2 months ago

    Budapest, Hungary Randstad Hungary Kft Full time

    Our Partner is one of the globally leading companies in the real estate sector. They provide expert advice to real estate occupiers, owners and investors in more than 60 countries.Office AgentFeladatok We are looking for an Office Agent for their team, if you are motivated, you have a sales oriented attitude, and you have good communication skills...