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Guest Relation Agent

2 months ago

Budapest, Budapest, Hungary Marriott Full time
``` Front Desk Agent

Join our team at Dorothea Hotel Budapest Autograph Collection as a Front Desk Agent, where you will be the first point of contact for our guests.

About the Role
  • Provide exceptional customer service to guests, responding to their requests and resolving any issues that may arise.
  • Offer directions and information about hotel amenities, services, and local attractions.
  • Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Follow up with guests to ensure their needs are met and their stay is enjoyable.
  • Receive, record, and relay messages accurately and efficiently.
  • Respond to special requests from guests with unique needs.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
About the Company

Dorothea Hotel Budapest Autograph Collection is a unique and memorable hotel experience, offering a range of amenities and services to our guests.

We are part of Marriott International, a global portfolio of brands that values diversity, inclusion, and employee development.

Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary, but a positive attitude and willingness to learn are essential.
  • Ability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds.
  • Excellent communication and interpersonal skills.
About Marriott International

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

We believe in the importance of employee development and offer opportunities for growth and advancement.