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Ground Operations Manager

4 months ago

Budapest HU H Wizz Air Full time
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Date:  Jun 10, 2024 Company:  Wizz Air Hungary Légiközlekedési Korlátolt Felelős Location: 

Budapest, HU, H-1103

WELCOME TO THE WORLD OF OPPORTUNITY

Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 100 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

 

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

 

Ground Operations Manager 

Based in Budapest 

 

 

Purpose of the position:

The Ground Operations Manager reports to the Regional Ground Operations Manager. Ground Operations Manager is responsible for all aspects of the safe, cost-effective and punctual running of the operation at their allocated bases and outstations in The Group network. This manager will own and maintain all local relationships at their nominated airports, including but not limited to airport authorities, ground handling, control authorities and relevant state departments. The position will ensure that Wizz Air Group has the best possible representation in the local market and that business is conducted in keeping in line with both the airline and EASA/UK CAA/GCAA or other CA regulations. This manager will ensure that all key internal stakeholders from CEO level down are kept fully informed and are suitably represented as required on all issues concerning the local market and operation, including quality of product and customer service. This role will be the most senior representative of Wizz Air Group at the allocated locations and, as such, will represent Wizz Air Group at a senior level on operational matters. In their absence, the appointed RGOM/GOM will deputize unless another specific nomination is made.

 

 

What we offer:

  • Base salary and employee bonus scheme
  • Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations
  • Relocation package (if applicable) – expense budget, Temporary accommodation, Administration support
  • Life insurance
  • AYCM sport pass contracting possibility
  • Instant impact, from any level of the organisation, exposure to C-suite management
  • Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
  • True international and multi-cultural work environment, passionate, driven and diverse teams

 

 

Responsibilities:

  • Owning and maintaining local relationships at the nominated airports, including but not limited to airport authorities, ground handling, control authorities and relevant state departments;
  • Ensuring that Wizz Air has the best possible representation in the local markets and all key internal stakeholders are kept fully informed and suitably represented as required on all issues concerning the operation, including quality of product and customer service;
  • Ensuring the safety, security and compliance of ground operation activities including all contracted activities at the nominated stations;
  • Oversight of the start-up of new operational locations (new stations and bases); capacity increase of operational bases, alternate and diversion arrangements;
  • Maintaining timely and effective contacts with other departments within Wizz Air and with outside organizations, contractors, external entities;
  • Liaison with the competent authorities on ground operations matters in the nominated market;
  • Ensuring safe, compliant and secure day-to day operations including operational efficiency, on-time performance, disruption management, customer care, oversight of relevant programmes and system developments;
  • Ensuring that the nominated ground handling companies and airport authorities comply with the relevant regulations, company policies and standards and with Wizz Air safety requirements at all times;
  • Co-ordination and management of the nominated ground handling suppliers and airport companies to deliver targeted performance outcomes in all areas of safety, cost control and operational performance;
  • Communication and follow up in case of flight disruptions and follow up on service recovery procedures, based on EU261 and/or other local regulations;
  • Monitoring operational messages and delay codes, follow up with non-complying stations;
  • Maintaining continuous oversight of deviations from company standards at nominated stations, ensuring the on-time execution of safety and compliance corrective and improvement actions;
  • Undertaking station visits and relevant audits/inspections and trainings as follow up on outstanding items as Air Safety reports, mystery passenger report, audit findings within the confines of Ground Operations processes;
  • Participating in cross-functional projects and new product development from planning to introduction stage;
  • Liaison with Airport Development and Purchasing departments to secure lowest cost contracts and working on long term cost cutting strategies. Participate in SGHA negotiations, vendor research and selection;
  • Liaison with the relevant Safety, Security and Compliance Managers on safety, security and compliance matters affecting ground operations at the nominated stations.
  • Oversight and support of Ground Operations Airport Supervisors and Airport Supervisors Team Leaders.
  • Dedicated Wizz Air Hungary Ground Operations Manager is the appointed deputy of the Cargo Ground Operations Manager.

 

 

Skills and competencies:

  • Shall have an understanding of the airline ground operations concept;
  • 3 years of relevant work experience;
  • People management experience;
  • Strong interpersonal and organizational skills;
  • Solid decision-making;
  • Work well under pressure.

 

 

Requirements:

  • Fluent English (written and spoken);
  • Bachelor Degree or equivalent;
  • Computer proficiency.

 

#LI-SV1

 

When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

 

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities. 

 

 


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