Solution Support Engineer

2 months ago

Budapest, Hungary SAP Full time

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

 

 

 

Sales Performance Management (SPM) is a set of processes and tools used by businesses to automate sales administration operations, such as territory coverage, quota assignments, and incentive compensation management. These automated products accelerate business outcomes by increasing the effectiveness, trust, and motivation of direct and indirect sellers.

 

 

What you'll do:

 

In this role, you will be responsible for providing best-in-class support to our SAP SPM (Sales Performance Management) customers. You will assess and address issues faced by our customers, align their expectations, and collaborate closely with your team to ensure customers’ success. In your day-to-day, you will:

 

  • Act as technical point of contact for all customers, consultants and partners requiring support on the usage of SAP SPM products and layered components.
  • Provide assistance through different communication channels, such as ticketing system, chat, remote session and e-mail.
  • Send first response for all your incoming cases, confirming their business impact and priority, adhering to the corresponding SLAs (Service Level Agreements), and aligning the expectations about next steps and communication.
  • Assess, research, and document your troubleshooting advances on all your assigned cases and service requests.
  • Act as a lead for Product Support when participating in meetings with customer's technical personnel once required.
  • Act as a key contributor in the creation of documentation for both internal and external use.
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
  • Provide on-duty support during weekend, on rotation-basis or when scheduled.

 

What you bring: 

 

  • Bachelor’s degree in computer science, CIS, MIS, STEM, or related field is an advantage.
  • 3+ years of experience in a customer support environment, SaaS experience a plus.
  • Experience with relational databases such as Oracle, SQL Server, etc.
  • Experience with Linux and Windows operating systems.
  • Working knowledge of technology components such as:
    • SQL and SQL stored procedures (PL/SQL, T-SQL)
    • Scripting programs e.g.: Phyton, Groovy
    • Web Application Servers e.g.: Tomcat, WebLogic
    • Java language including XML, Servlet, EJB APIs
  • Excellent customer relationship, organizational, verbal, and written communication skills, problem solving and listening skills.
  • Highly motivated, self-starter
  • Fluency in English to a business standard

 


What we offer: 

 

  • An above average compensation package (e.g.: besides competitive salary we offer excellent cafeteria, life insurance, private health insurance) 
  • Continuous personal and professional growth
  • Flex work (3 days per week from our Budapest office)
  • Superior office and work environment (e.g.: free gym, free parking, bike fleet for rental, healthy canteen) 
  • Diverse and international team

 

 

Meet your team:

 

We are currently looking for a new colleague to join the Sales Performance Management area in our SuccessFactors support team at the Global Support Center in Budapest.

Associate Product Support Engineers will work closely with the Global Support Team, customers, and consultants to fully understand the problems to be solves for rapid resolution. This position combines technical acumen with analysis skills to deliver the highest level of problem resolution to SAP SPM customers, consultants, and partners.

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:398292 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

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