Associate Solution Support Engineer

2 months ago

Budapest, Hungary SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. The Support Team at the Support Center Central and Eastern Europe – Budapest is critical to SAP's future success, and we are looking for candidates who strive to make the world run better.

As a Solution Support Associate, you trouble-shoot and solve incoming customer problems that are reported online through various industry-leading channels. This role regularly involves liaising with development teams, utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems to resolve interesting and complex issues while achieving excellent customer satisfaction and experience.

Make a difference - become a member of the SAP Community and help the world Run Better

 

Area of Expertise
SAP Business Technology Platform (BTP), UI & Infrastructure Platforms.

 

Some of the technologies we support include, but not limited to:

  • UX or Mobile-based technologies
  • FIORI
  • Gateway
  • Databases like: Oracle, IBM, MaxDb..
  • Operating Systems: Windows, Linux and Unix..

 

EXPECTATIONS AND TASKS
 

Among other responsibilities, you should expect to do many of the following:

  • Investigates, analyze complex, real world, unique problems; and resolve critical system issues. 
  • Think independently and apply effective problem-solving skills.
  • Technical problem solving & debugging.
  • Work and talk with colleagues and customers from all around the world
  • Recommend known technical solutions and develop workarounds for corrective action.
  • Properly document communications and actions for customer issues in our CRM system.
  • Use SAP and third-party tools to diagnose problems directly on customer systems.
  • Contribute regularly to the internal and external Knowledge Base.
  • Participate in Weekend shifts as scheduled.
  • Master SAP software that is being used by industries, governments, and multinational companies. 
  • Join the global SAP Family and become an ambassador for the Support Organization. 

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
 

Required Education, Competencies and Skills:

  • University degree or College diploma program in Computer Science, Business, Technology, or Mathematics. 
  • Strong IT affinity is a must.
  • Excellent communication and customer service skills 
  • High proficiency in English (spoken, written and customer management). 
  • Ability to assess, research, and troubleshoot while collecting information about customer issues.
  • Having programming skills is preferred.
  • Knowledge of logistics and production processes is an advantage.
  • Excellent analytical skills.
  • Open and professional communication style.
  • Strong team player who learns and adapts quickly.
  • Enjoy and derive satisfaction from direct interfacing with customers.

 

 

WORK EXPERIENCE
 

Desired Work Experience:

  • 0-2 years’ experience.
  • Fresh graduates are welcome.  
  • Experience in Technical Support is an advantage.
  • Experience with Mobile or other User Interface solutions is an advantage.

 

WHAT YOU WILL GET FROM US

  • We will help you embracing core values cherished in SAP Product Support such as Trust, Empathy and Kindness, coming with transparency and “tell it like it is” behavior,
  • We will help your integration into a highly collaborative, engaged, and efficient organization where all differences and mindsets are welcome,
  • We will recognize hard work, commitment, and positive attitude as drivers to Success,
  • We will create conditions for a “Good to Great” career and personal growing experience, 
  • We are one team Successes and failures belong to all of us. feel free to develop your entrepreneurial mindset to become an active member of PS Transformation.

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 399985  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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