Associate Solution Support Engineer
2 months ago
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do:
Area of Expertise:
SAP Technical Upgrade is a periodic project that is implemented across companies to upgrade their SAP system to the latest released version. Most of the upgrade activities are done by the technical team and the role of functional consultants is limited and mostly confined to regression testing.
Key responsibilities and tasks
- Analyse problems, research solutions and provide solid answers for customers within the agreed service levels.
- Think independently and apply effective problem-solving skills.
- Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide customer service.
- Develop technical solutions to be posted to both internal and external knowledge base.
- Master SAP software that is being used by industries, governments, and multinational companies around the globe.
What you bring:
Required:
- IT background and affinity
- Excellent communication and customer service skills
- High proficiency in English (spoken and written)
- Excellent analytical skills
- Open and professional communication style
- Strong team player who learns and adapts quickly
Preferred:
- University degree or College diploma program in the field of IT
- Database / OS Knowledge
- Experience in Technical Support
Meet your team:
Our team is composed of young and mid-career professionals who are highly knowledgeable in their fields, ensuring top-notch support and innovative solutions. Despite our technical competence, we also maintain a joyful, and positive work environment.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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