Service Desk Analyst

1 month ago


Budapest, Budapest, Hungary TOPTALENT Full time

Job Title: Service Desk Analyst

Job Summary: We are seeking a highly skilled Service Desk Analyst to join our team at TOPTALENT. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Handle incoming contact from users through phone calls, chat, and emails regarding IT issues and queries in a timely manner.
  • Troubleshoot desktop, application-related issues on users' machines using remote tools.
  • Troubleshoot issues on iOS and Android devices.
  • Determine and isolate the source of computer problems (hardware, software, user access, etc.).
  • Take ownership and responsibility of any issues from start to a successful resolution.
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
  • Document resolutions for future reference.
  • Incident handling and escalation management.
  • Follow and adhere to all KPI-related tasks to avoid business impact.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.

Requirements:

  • Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level).
  • Level of expertise L1 L2 On-site Or Remote Support.
  • Excellent communication skills (both oral and written).
  • Prior experience in Application support/Software development, IT Service Desk.
  • Understanding of SDLC, database technology, OS components would be useful.
  • Hands-on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk.
  • Knowledge of ITIL processes and procedures would be an added advantage.
  • Self-motivated, gains satisfaction from providing excellent customer service.
  • Problem-solving abilities, strong logical analytics.
  • Ability to multi-task, handling multiple assignments simultaneously.

Benefits:

  • Excellent remuneration package based on experience, skills, and performance.
  • Be part of a dynamic and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.

How to Apply: To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

Salary: 700,000 HUF - 800,000 HUF + 22k HUF meal allowance after 3rd month.

Requirements: MUST: Experience with ServiceDesk environment. Business working hours.



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