Service Desk Analyst
1 month ago
Job Title: Service Desk Analyst
Job Summary: We are seeking a highly skilled Service Desk Analyst to join our team at TOPTALENT. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Handle incoming contact from users through phone calls, chat, and emails regarding IT issues and queries in a timely manner.
- Troubleshoot desktop, application-related issues on users' machines using remote tools.
- Troubleshoot issues on iOS and Android devices.
- Determine and isolate the source of computer problems (hardware, software, user access, etc.).
- Take ownership and responsibility of any issues from start to a successful resolution.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- Document resolutions for future reference.
- Incident handling and escalation management.
- Follow and adhere to all KPI-related tasks to avoid business impact.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Requirements:
- Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level).
- Level of expertise L1 L2 On-site Or Remote Support.
- Excellent communication skills (both oral and written).
- Prior experience in Application support/Software development, IT Service Desk.
- Understanding of SDLC, database technology, OS components would be useful.
- Hands-on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk.
- Knowledge of ITIL processes and procedures would be an added advantage.
- Self-motivated, gains satisfaction from providing excellent customer service.
- Problem-solving abilities, strong logical analytics.
- Ability to multi-task, handling multiple assignments simultaneously.
Benefits:
- Excellent remuneration package based on experience, skills, and performance.
- Be part of a dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
How to Apply: To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2
Salary: 700,000 HUF - 800,000 HUF + 22k HUF meal allowance after 3rd month.
Requirements: MUST: Experience with ServiceDesk environment. Business working hours.
-
German Speaking Service Desk Specialist
4 days ago
Budapest, Budapest, Hungary Fox HR Consulting Kft. Full timeJob OverviewWe are seeking a highly skilled German speaking Service Desk Agent to join our team at Fox HR Consulting Kft. The ideal candidate will possess excellent communication skills in both German and English, with a strong background in customer service or IT helpdesk-related roles.Key Responsibilities:Provide comprehensive guidance and information on...
-
German Speaking Service Desk Professional
2 weeks ago
Budapest, Budapest, Hungary Get Work Trend Kft. Full timeJob Opportunity: German Speaking Service Desk AgentOur client is a leading global IT services company, transforming business and technology models for the digital age through industry-focused consulting and innovation. They foster efficiency and help shape the future of industries. This position is part of their pharmaceutical team, working with clients in...
-
Polish Speaking Service Desk Representative
1 month ago
Budapest, Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full timeJob SummaryAs a Polish speaking Service Desk Representative at Cognizant Technology Solutions Hungary Kft., you will be the first point of contact for our clients, resolving their IT issues and providing exceptional customer support. Key ResponsibilitiesResolve IT issues of our clients via phone, email, and ticketing toolsHandle end-user calls and web...
-
German Speaking IT Support Specialist
2 days ago
Budapest, Budapest, Hungary Get Work Trend Kft. Full timeJob Title: German Speaking IT Support Specialist - Service Desk RepresentativeWe are seeking a highly skilled and experienced German-speaking IT support specialist to join our service desk team in Budapest.About the Role:This is an excellent opportunity for a motivated individual to work with a leading global IT services provider, supporting their key...
-
Budapest, Budapest, Hungary Getronics Global Service Centre Zrt. Full timeGetronics Global Service Centre Zrt. is a leading ICT integrator with a rich history spanning over 135 years. Our vision is to reimagine the digital future, one customer at a time. We achieve this by leveraging our integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support,...
-
Budapest, Budapest, Hungary Cross Border Talents Full timeAre you a skilled Swedish speaker with a passion for delivering top-notch IT support? We're seeking an experienced Technical IT Support Specialist to join our team in Budapest, Hungary.About the Role:This is an exciting opportunity to work as a Service Desk Analyst for a dynamic and international company. As a key player in our IT support team, you will be...
-
French Speaking Service Desk Agent
4 weeks ago
Budapest, Budapest, Hungary Fox HR Consulting Kft. Full timeTransform Your Career with Fox HR Consulting Kft.We are seeking a highly skilled and customer-focused French Speaking Service Desk Agent to join our dynamic IT team. If you have a passion for helping others and are fluent in French, this could be the opportunity for you.Competitive salary and benefits packageFull-scope training courses from your first...
-
Hotel Front Desk Representative
2 days ago
Budapest, Budapest, Hungary Job Force Iskolaszövetkezet Full timeJob Title:Hotel Front Desk RepresentativeAbout the Job:We are seeking a friendly and professional Hotel Front Desk Representative to join our team at Job Force Iskolaszövetkezet in Budapest. As a key member of our hospitality staff, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our...
-
Technical Support Specialist in Budapest
2 weeks ago
Budapest, Budapest, Hungary Cross Border Talents Full timeExciting Opportunity: Swedish-speaking Service Desk Analyst in BudapestA competitive base salary of $60,000 - $80,000 per year is offered for this role in Budapest. As a Service Desk Analyst at Cross Border Talents, you will be responsible for providing top-notch customer service and troubleshooting technical issues.About the JobThe job entails supporting...
-
Budapest, Budapest, Hungary TOPTALENT Full timeOverview of the RoleThis position is a fantastic opportunity to join our dynamic team as a Customer Service Specialist with IT support expertise. As a key member, you will play a crucial role in providing exceptional service and resolving technical issues for our clients.Compensation PackageThe estimated salary range for this position is 700,000 HUF -...
-
Senior Service Operations Manager
1 month ago
Budapest, Budapest, Hungary MOL Magyar Olaj- és Gázipari Nyilvánosan Működő Részvénytársaság Full time{"Company Overview": "MOL Magyar Olaj- és Gázipari Nyilvánosan Működő Részvénytársaság, a leading energy company in Central and Eastern Europe, is seeking a highly skilled Senior Service Operations Manager to join its MOL Campus Digital Program Office team in Budapest, Hungary.", "Salary": "The estimated annual salary for this position is between...
-
High-Paying IT Support Professional Wanted
3 weeks ago
Budapest, Budapest, Hungary Reed Magyarország Kft. Full timeWe are seeking a skilled IT Support Specialist to join our team at Reed Magyarország Kft., an American multinational company providing support services in various areas. As an Italian-speaking Service Desk Analyst, you will be the first point of contact for clients, resolving their IT issues efficiently and effectively.Compensation: The estimated annual...
-
Front Desk Hospitality Specialist
3 weeks ago
Budapest, Budapest, Hungary Corinthia Hotel Budapest Full timeAbout the RoleWe are seeking a skilled Front Desk Hospitality Specialist to join our team at Corinthia Budapest. As a key member of our front-of-house staff, you will be responsible for delivering exceptional guest service and ensuring that every stay is memorable.Key ResponsibilitiesGreet guests upon arrival and ensure a seamless check-in...
-
IT Business Analyst in Budapest
2 weeks ago
Budapest, Budapest, Hungary NIX Tech Kft. Full timeJob DescriptionNIX Tech Kft., a global supplier of software engineering and IT outsourcing services, is seeking an experienced Junior IT Business Analyst to join its team in Budapest. As a Business Analyst, you will be responsible for analyzing business needs and developing solutions that meet those needs.Key Responsibilities:Business Process Analysis: Drive...
-
Sales Performance Analyst
1 month ago
Budapest, Budapest, Hungary Getronics Global Service Centre Zrt. Full timeJob Title: Sales Performance Analyst - UK & NLJob Type: Full-timeLocation: UK & NLJob Description:Getronics Global Service Centre Zrt. is seeking a highly motivated and detail-oriented Sales Performance Analyst to join our Sales Operations team. The ideal candidate will support one or more Getronics Regions with a total of between 10 and 15 sales...
-
Product Control Senior Analyst
1 month ago
Budapest, Budapest, Hungary Randstad Full timeProduct Control Senior AnalystThis role is responsible for controlling daily profit and loss reporting, balance sheet and expenses for all business. You will work closely with several functions daily (Front Desk, Business Management, Risk Management, Operations, and other areas of Finance) and develop a deep understanding of the products offered, along with...
-
Enterprise Desktop Support Specialist
1 month ago
Budapest, Budapest, Hungary Getronics Global Service Centre Zrt. Full timeGetronics Global Service Centre Zrt. offers an exciting opportunity for a skilled Enterprise Desktop Support Specialist to join our team. As a key member, you will be responsible for delivering high-quality 2nd line support for a large German customer, focusing on Windows endpoint and mobile device management, MS Intune product family management, Citrix...
-
Customer Service Expert
4 days ago
Budapest, Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full timeJob DescriptionWe are looking for a skilled Customer Service Expert to join our team in Hungary. The successful candidate will be responsible for resolving IT issues of our clients, acting as the first point of contact for customers.The ideal candidate will have advanced or native proficiency in Polish and English, with experience in customer service,...
-
Data Operations Analyst
1 month ago
Budapest, Budapest, Hungary AEGON CEE B.V., Magyarországi Fióktelep Full timeJob Title: Data Operations Analyst - Securities ExpertJob Summary:AEGON CEE B.V., Magyarországi Fióktelep is seeking a highly skilled Data Operations Analyst to join our team in Budapest. As a Data Operations Analyst, you will be responsible for ensuring the high accuracy of daily and monthly security master data, as well as pricing and analytics for...
-
Senior IT Project Lead
1 month ago
Budapest, Budapest, Hungary Getronics Global Service Centre Zrt. Full timeAt Getronics, an ICT Services group with over 130 years of history and 4,500+ employees across 22 countries, we offer a complete portfolio of integrated ICT services for the large enterprise and public sector markets.Our services portfolio is designed to build digital experiences, spanning across Digital Workplaces, Cloud Services, Smart Spaces, Business...