Group Ecosystem Product Owner

3 months ago

Budapest, Budapest, Hungary MOL Nyrt. Full time

Are you an enthusiast of developing new digital products and building new ventures from scratch?

Do you want to have a multimillion-strong customer base at your fingertips when pivoting and testing new service offers and product features?

Do you have the talent of having a strong business acumen and a solid understanding on how to define technological needs at the same time?

Join us in transforming MOL Group Consumer Services, one of the largest retailers in the CEE region. We, as Digital Factory has embarked on a journey to take this vast business to a new, digital era, both in terms of customer experience but also the way the organization is working. We are delivering and operating two main platforms: Digital Data & AI platform to make internal operations more efficient and Digital Loyalty & CRM platform to turn the digital experience of our customers upside down. This generates immense impact the way people move around in the region, how the fuel, shop and eat at service stations.

We are searching for talent to join the Digital Factory as a

Group Ecosystem Product Owner

We are building a digital ecosystem on top of the loyalty customer platform (MOL MOVE), driven by the vision of becoming an all-purpose mobility service provider in both B2C and B2B segments all across the region. With the ongoing refinement of our loyalty proposition and the ecosystem offering, we want reach 10 million active customers on our platform until 2030, more than doubling our existing base.

The Ecosystem Product Owner (PO) is supporting these strategic targets by delivering state-of-the-art digital products and services, in relation to the existing loyalty customer platform, with an end-to-end ownership over the customer and business input collection, evaluation, backlog management and digital product development. An ideal Ecosystem PO has a strong understanding on our technological stack and capabilities of the platform and constantly aligns with our engineering team when defining business requirements, so our vision and product ideas can be translated to technological reality.

As an Ecosystem PO, you will

  • Own, develop and execute the product roadmap for the assigned ecosystem products,
  • Based on the strategic directions and the business requirements set, constantly collect and define business requirements in the selected areas, in proactive cooperation with other business units and key stakeholders,
  • Document business requirements (user stories) drive the sizing and prioritization efforts, constantly manage the backlog and the product roadmap. Closely cooperate with assigned Solution Architect and the Engineering team to deliver these,
  • Own implementation of the selected ecosystem products using agile methodology, ensure timely and futureproof delivery. Be the single point of contact for relevant suppliers and manage supplier side project teams in both implementation and operation,
  • Monitor and analyze the efficiency of the allocated ecosystem stack elements, business impact of certain developments and propose developments based on it. Work with other departments to implement initiatives that drive increased impact.
  • Contribute directly to ecosystem results through optimization of the allocated ecosystem products (e.g. improved conversion rates / sales funnels / customer satisfaction),
  • Ensure constant evolution via analytics, user feedback and user testing activities, build an actionable customer feedback loop. Facilitate high quality "customer first" solutions and lay down best practices for MOL through complex, cross-channel customer journey definitions.
  • Facilitate or assist in a consultative role the creation of new business opportunities and digital services, ensure such ambitions are in alignment with the overall Digital ambitions for MOL.

SO, IF YOU HAVE A TECH MIND AND A BUSINESS HEART, WITH US YOU CAN:

  • Develop and own impactful digital products from scratch used by millions of users,
  • Achieve international impact being in a global HQ, close to decision-making and top management,
  • Be involved in setting new strategies and new directions for the future of mobility in CEE
  • Be part of various and exciting projects and consultancy topics
  • Have versatile career opportunities in a dynamically growing international team
  • Get a personalized learning journey and training budget for individual and team learning goals
  • Be a member of an inspirational, multidisciplinary team and premium work environment in the MOL Campus

YOU ARE AN IDEAL CANDIDATE IF YOU HAVE:

  • Minimum 3 years of experience with digital products or services, preferably in product owner role, and/or 3 years of strategy consulting experience
  • Proven track record of delivering digital solutions and products, working closely with an engineering/IT team
  • Experience with product management, most importantly collection and proper definition of business requirements
  • Excellent analytical and problem-solving skills
  • Ability to work in a fast-paced and agile environment, managing multiple tasks in parallel
  • Strong project management skills
  • Ability to lead multi-cultural teams across borders
  • Excellent written and verbal communications skills
  • Solid understanding of digital technologies (i.e. mobile, CRM, marketing automation, data analyticsetc.), trends and legal environment.
  • Applied use of design thinking or customer oriented deliveries is a plus
  • Hands on experience with customer feedback based user journey mapping is a plus

ABOUT DIGITAL FACTORY AND MOL GROUP CONSUMER SERVICES

MOL Group established its standalone Consumer Services Business Unit as part of MOL Group's Enter Tomorrow strategy. The mission of Consumer Services is to transform the traditional fuel retailing business into a true consumer goods retailer and mobility services provider holding market leadership in the sector in Central Europe. Digital transformation is at the heart of the ambitious Consumer Services strategy, driven by the Digital Factory, which deploys leading edge digital transformation capabilities into the business. A crucial element of the successful digital transformation is the strong analytical capability led by the Group Data Analytics team within Digital Factory. Data Analytics continuously develops and operates an extensive data warehouse, covering 6 countries to date. Data Analytics provides the backbone of data-based decision making in Consumer Services via an extensive BI reporting ecosystem and through delivering custom analytics, advanced analytics and AI based models and tools. On top of data analytics, Digital Factory leads the digital transformation also in the areas of customer loyalty program, omnichannel experience and digital payment, providing versatile career opportunities for top talents.

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