Service Desk Agent

2 weeks ago


Budapest, Budapest, Hungary Trenkwalder Magyarország Full time
IT Service Desk Specialist

Our client is a global humanitarian organization that takes action in response to emergencies and promotes respect for international humanitarian law and its implementation in national law. They strive to save lives, enhance resilience, and foster peace globally.

Job Description

The IT Service Desk Specialist plays a crucial role in providing high-quality information, managing service requests, resolving incidents, and ensuring efficient end-user support in alignment with ITIL practices.

  • Provide Level-1 support: log, resolve, and escalate user requests
  • Assist end-users remotely with technical issues and standard hardware
  • Maintain up-to-date knowledge of IT systems
  • Implement preventive measures for IT service availability and user satisfaction
  • Update the knowledge base, produce performance reports
  • Improve user satisfaction
Requirements
  • Degree in IT
  • ITIL certification
  • 3 years of IT support experience (incident resolution, and reporting)
  • Experience with Service Management Tools
  • Knowledge of MS Windows 7 & 10, MS Office 2016, and Active Directory
  • Skills in mobile device support (iOS & Android)
  • Strong communication, coordination and problem-solving skills
  • Fluent in English
Nice to Have
  • Knowledge of Microsoft Outlook and Office 365 (OneDrive)
  • Experience with end-user monitoring (MS Intune preferred)
Benefits
  • Supplementary health insurance
  • 15 days of fully paid sick leave/year
  • Home office opportunity
  • Flexible fringe benefit system
  • Travel expense reimbursement for commuting to work or home leave
  • Eyeglasses expense reimbursement
  • AYCM Sport pass membership
  • Occasion-specific benefits

  • Guest Relation Agent

    2 weeks ago


    Budapest, Budapest, Hungary Marriott Full time

    ``` Front Desk Agent Join our team at Dorothea Hotel Budapest Autograph Collection as a Front Desk Agent, where you will be the first point of contact for our guests. About the Role Provide exceptional customer service to guests, responding to their requests and resolving any issues that may arise. Offer directions and information about hotel...


  • Budapest, Budapest, Hungary Multilingual Worldwide Full time

    Are you a service-minded Dutch speaker looking to work for one of the world's largest IT firms in Budapest? Then please read onYour employer is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients...

  • Italian Service Desk

    2 months ago


    Budapest, Budapest, Hungary HAYS Hungary Kft. Full time

    AnItalian speaking Service Deskposition is open at our partner who is a leading provider of IT infrastructure services operating in Budapest. Main ResponsibilitiesProvide remote support through different channels such as telephone, email, or chat.Support our top customers using your specific language skills.Troubleshoot IT related issues and handle customer...


  • Budapest, Budapest, Hungary HAYS Hungary Kft. Full time

    German Speaking Service DeskAGerman speaking Service Deskposition is open at our partner who is a leading provider of IT infrastructure services operating in Budapest. Main ResponsibilitiesProvide remote support through different channels such as telephone, email, or chat.Support our top customers using your specific language skills.Troubleshoot IT related...


  • Budapest, Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Polish speaking Service Desk Representative to join our team at Cognizant Technology Solutions Hungary Kft. As a key member of our IT support team, you will be responsible for providing exceptional service to our clients, resolving IT issues, and ensuring a high level of customer...


  • Budapest, Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Polish speaking Service Desk Representative to join our team at Cognizant Technology Solutions Hungary Kft. As a key member of our IT support team, you will be responsible for providing exceptional service to our clients, resolving IT issues, and ensuring a high level of customer...


  • Budapest, Budapest, Hungary Cognizant Full time

    Service Desk Team Leader (German) As a Team Teader the candidate will be responsible for the team`s performance and manage the daily operation issues. We offer- Chance to be part of a rapidly expanding organization- Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization)-...


  • Budapest, Budapest, Hungary Randstad Full time

    Cégleírás / Organisation/Department Our prestigious partner, a market leader of pet supplies is looking for motivated and customer-oriented individuals to join their Customer Service Team at the newly established Business Service Center.They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they...

  • Customer Service Agent

    4 months ago


    Budapest, Budapest, Hungary Randstad Full time

    Cégleírás / Organisation/Department Our prestigious partner, a market leader of pet supplies is looking for motivated and customer-oriented individuals to join their Customer Service Team at the newly established Business Service Center.They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why...


  • Budapest, Budapest, Hungary Reed Magyarország Kft. Full time

    Our American multinational partner company, which is supporting its clients in different areas, is looking for Dutch speakers, fresh starters as well as experienced CSR colleagues for their team.Benefits:Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical...


  • Budapest, Budapest, Hungary Randstad Full time

    Cégleírás / Organisation/Department Our prestigious partner, Fressnapf International Business Services is looking for new colleagues to join their team.IntroductionAt FRESSNAPF you will meet animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they look for competent, animal-loving doers who think like...


  • Budapest, Budapest, Hungary Randstad Full time

    Cégleírás / Organisation/Department Our prestigious partner, Fressnapf International Business Services is looking for new colleagues to join their team.IntroductionWe are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why we look for competent, animal-loving doers who think like we do. Our culture is...

  • Front Desk Agent

    1 week ago


    Budapest, Budapest, Hungary Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, HungarySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment...


  • Budapest, Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 1773 | Contract type: Standard | Business Unit: Service Desk ​​​​​​Your future tasks will be... First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users' problems. This entry level position fits you perfectly if you are...


  • Budapest, Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 45342 | Contract type: Standard | Business Unit: Service Desk Your future tasks will be... First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users' problems. This entry level position fits you perfectly if you are junior or you...


  • Budapest, Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 1770 | Contract type: Standard | Business Unit: Service Desk ​​​​​​Your future tasks will be... First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users' problems. This entry level position fits you perfectly if you are...


  • Budapest, Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 1769 | Contract type: Standard | Business Unit: Service Desk Your future tasks will be... First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users' problems. This entry level position fits you perfectly if you are junior or you are...


  • Budapest, Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 1774 | Contract type: Standard | Business Unit: Service Desk Your future tasks will be... First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users' problems. This entry level position fits you perfectly if you are junior or you are...


  • Budapest, Budapest, Hungary Computacenter AG & Co. oHG Full time

    Location: Hungary - Budapest | Job-ID: 1752 | Contract type: Standard | Business Unit: Service Desk Your future tasks will be... First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users' problems. This entry level position fits you perfectly if you are junior or you are...


  • Budapest, Budapest, Hungary Agoda Full time

    About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...