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Senior Credit Control analyst
2 months ago
Our leading energy trader partner company is looking for their next member who can join the Credit management team. If you would like to work in a stable, innovative environment, with easily reachable office where you can actively use your English and Polish language knowledge, do not hesitate to apply.
Main responsibilities:
- Effective cash collection, monitoring of customers' accounts and preparing collection reports
- Monitor credit and fraud violations and inform / involve all relevant partners
- Dealing with customers' accounts and keeping these fully reconciled
- Adhere to the Team's regular KPI's
- Deal with customer disputes / issues in order to secure payments and follow the escalation path
- Maintain and develop working relationship with Cross functions (incl: Sales, Customer Service etc.)
- Identify key, strategic or high risk business customers and issues and take actions together with the relevant partners
- Use different communication channels to resolve issues (e.g.: call customers not only send emails)
- Review and make decisions based on customers' blocked orders
- Support Line Manager / Leads in all projects, systems implementations, strategic topics and any ad hoc activities needed
Required skills:
- Previous credit control / cash collection or customer service experience (1-2 years)
- Fluency in English and Polish
- Any kind of College Degree or Economics (High School)
- Able to deal with complex situations while maintaining the right balance of customer and business focus
Advantages:-
What our partner can offer to you:
- Different bonus opportunities based on performance and wide range of cafeteria elements
- Life & health insurance, medical care package
- Flexible working schedule: home office up to 3 days / week, based on team agreement
- Family friendly workplace e.g.: Extended parental leave, Mother-baby room
- Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Assets like phone for private usage and company laptop are provided from the first day of employment
