Credit & Collections Representative II (Multilingual)

1 month ago

Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

Summary: Credit & Collections Representative responsible for debt collection, credit management, and customer communication in a fast-paced office environment.

The Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.

This role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics.

Responsibilities:

  • Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
  • Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
  • Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
  • Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
  • Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
  • Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
  • Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution.
  • Allocate credits in consultation with Cash allocation team, Customer Services and customers.
  • Consistently meet assigned targets and fulfill Service Level Agreements (SLAs).
  • Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
  • Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
  • Additional tasks may include:
    • Assist the cash application team where required (remittance request etc.).
    • Assist with the company's e-invoicing process, if relevant.
    • Other additional duties or tasks may be assigned periodically by the Line Manager.

Skills & Qualifications Required:

  • Skills:
    • This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues, provide updates and lead successful customer negotiations.
    • Proven attention to detail and accuracy.
    • Comfortable in a fast-paced environment.
    • Strong organizational and time management skills to ensure prioritization and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
    • Problem-solving and analytical ability.
  • Qualifications and experience:
    • Fluency in English and another European language is required (German and/or Spanish is preferred).
    • University or College degree / degree in accounting or finance is an advantage.
    • Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
    • Relevant software application proficiency is a plus (e.g., Oracle E1, SAP, CForia, etc.).
    • General credit control account administration experience is an advantage.
    • Previous experience in troubleshooting and resolving transactional issues.

  • Credit & Collections Representative II (Multilingual)

    4 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    The Credit & Collections Representative role requires a strong rapport builder with excellent verbal and written communication skills to manage customer relationships and maintain accurate credit limits. The ideal candidate will possess problem-solving and analytical abilities, with fluency in English and another European language, and proficiency in...

  • Multilingual Customer Service Representative

    4 weeks ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    We are seeking a highly skilled Multilingual Customer Service Representative to join our team at Randstad Hungary Kft. In this role, you will be responsible for providing exceptional customer service to clients with advanced English and German/French/Italian/Danish language skills.Key Responsibilities:Helping customers with end-to-end processing of their...

  • Multilingual Customer Service Representative

    1 month ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    Unlock Your Language Skills and Thrive in a Multinational EnvironmentWe are seeking a highly motivated and detail-oriented Multilingual Customer Service Representative to join our team at Randstad Hungary Kft. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, utilizing your advanced...

  • Senior International Credit Controller

    2 days ago

    Budapest, Budapest, Hungary Get Work Trend Kft. Full time

    About the RoleWe are seeking a highly skilled Senior International Credit Controller to join our team in Budapest, Hungary.Key Responsibilities:Manage cash collection and customer accounts across businesses or countries, ensuring compliance with company credit standards.Monitor and report credit and fraud violations, involving relevant partners as...

  • Global Collections Expert

    3 weeks ago

    Budapest, Budapest, Hungary Adecco Kft. Full time

    Gain a unique opportunity to partner with a leading global healthcare company focused on advancing science to improve lives as a seasoned Collections Analyst. This role involves managing customer requests and disputes, ensuring accurate case registration and classification while contributing to impactful global healthcare initiatives.Main...

  • Multilingual Support Specialist

    2 weeks ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    At Randstad Hungary Kft, we are seeking a highly skilled Multilingual Customer Service Representative to join our team. As a key point of contact for B2B partners, you will be responsible for providing exceptional support to clients, managing orders for a specific region, and focusing on the transactional success of the order entry and its quality.Key...

  • Internal Sales Representative

    4 weeks ago

    Budapest, Budapest, Hungary Arrow Electronics, Inc. Full time

    Job Title: Internal Sales RepresentativeArrow Electronics, Inc. is seeking a highly motivated and organized Internal Sales Representative to join our team in Budapest, Hungary.Key Responsibilities:Manage order and backlog for a dedicated supplier project to a strategic customerProvide full support to dedicated customers on focus business areasWork across all...

  • Multilingual Cash Collection Specialist

    1 week ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    Exciting Opportunity in Elevator TechnologyWe are seeking a highly skilled and motivated French-speaking Cash Collector to join our team in Budapest, Hungary.About the RoleResponsibilities will include building up a new organization and working in an international environment.University degree in Economics or Finance with a major in accounting or equivalent...

  • Financial Portfolio Manager

    7 days ago

    Budapest, Budapest, Hungary Get Work Trend Kft. Full time

    Job Title: Financial Portfolio ManagerAbout the Role:We are seeking an experienced Financial Portfolio Manager to join our team at Get Work Trend Kft. in Székesfehérvár, Hungary.Company Overview: Our partner is a Scandinavian-based corporate group with a strong presence in the market.Job Description:The successful candidate will be responsible for...

  • Financial Services Representative

    7 days ago

    Budapest, Budapest, Hungary Karrier Hungária Full time

    **Karrier Hungária** offers an exciting opportunity for a skilled Cash Collector to join their team. With over 175 years of innovation and customer service excellence, this role plays a vital part in ensuring timely payments while enhancing customer relationships.Main Responsibilities:Customer Outreach: Establish strong connections with customers via phone...

  • Sales Representative

    2 months ago

    Budapest, Budapest, Hungary Arrow Electronics, Inc. Full time

    Position:Internal Sales RepresentativeJob Description:We are seeking a highly motivated and ambitious individual to join our GSA Service Centre in Budapest. As a key member of our sales team, you will be responsible for managing orders and backlogs for a dedicated supplier project, ensuring full support for our strategic customers, and working across all...

  • Credit Control and Analysis Professional

    7 days ago

    Budapest, Budapest, Hungary Mind-Diák Szövetkezet Full time

    Overview of BPBP is one of the world's largest energy companies, working to reimagine energy for people and the planet. They provide essential services like heat, light, and mobility, and their energy production powers economic growth while helping lift people out of poverty.About Our Internship OpportunityWe're reinventing our business to reduce carbon...

  • Customer Service Representative

    3 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Job Title: Customer Service RepresentativeJob Summary:Thermo Fisher Scientific Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, promptly and accurately responding to internal and external customer requests, and...

  • Sales Representative

    3 weeks ago

    Budapest, Budapest, Hungary Arrow Electronics, Inc. Full time

    Job Description: We are seeking a highly motivated and results-driven Sales Representative to join our team at Arrow Electronics, Inc. in Budapest. Key Responsibilities: • Order and Backlog Management for a dedicated Supplier Project to one of our Strategic Customers • Ensuring full support for dedicated Customers on Focus Business Areas • Working...

  • Italian Speaking Receivables Specialist

    4 weeks ago

    Budapest, Budapest, Hungary Avis Budget Group BSC Kft. Full time

    Avis Budget Group BSC Kft. is seeking a motivated Receivables Analyst to join our Litigation team. As a key member of our Business Support Centre, you will play a crucial role in managing blocked client accounts receivables portfolio and credit lines through proactive collection of debts and reminding customers of their due payments mainly over the phone....

  • Financial Operations Specialist

    7 days ago

    Budapest, Budapest, Hungary Karrier Hungária Full time

    Job DescriptionWe are seeking a highly skilled Financial Operations Specialist to join our team at Karrier Hungária. As a key member of our Polish Order to Cash team, you will be responsible for overseeing collection processes and driving excellence in financial operations.The ideal candidate will have experience in Customer Support and fluency in Polish...

  • German Speaking Senior Customer Service Representative

    1 week ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Job DescriptionJob DescriptionThermo Fisher Scientific is seeking a Senior Customer Service Representative to join our multilingual team in Budapest. As a German-speaking customer service expert, you will be the first point of contact for our customers via email and phone, providing timely and accurate responses to their inquiries.Responsibilities include...

  • Customer Service Representative

    3 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Job Title: Customer Service RepresentativeJob Summary:Thermo Fisher Scientific Inc. is seeking a highly skilled Customer Service Representative to join our team in Budapest. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service, promptly and accurately responding to internal and external customer...

  • Data Insights Analyst

    5 days ago

    Budapest, Budapest, Hungary WHC Kft. Full time

    Job DescriptionWe are seeking a skilled Collection Strategist to drive cash flow improvements within the EMEA region. As a key member of our team, you will be responsible for owning, managing, and resolving large/long-term disputes, achieving aged debt, DSO, and collection goals.About the RoleDrive pro-active collections prior to due dates of...

  • Senior Customer Service Representative

    2 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Work ScheduleOur team operates on a standard schedule from Monday to Friday.Environmental ConditionsThis role is based in an office environment.Job DescriptionWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be the first point of contact for our...