Front Office Team Leader

2 weeks ago


Budapest, Budapest, Hungary Hilton Garden Inn Budapest City Center Full time
A Front Office Team Leader supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

A Front Office Team Leader is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
RequirementsWhat are we looking for? Front Office Team Leader serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel / leisure, sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
Familiar with Property Management Systems
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online



  • Budapest, Budapest, Hungary THERMAL HOTEL AQUINCUM Zrt. Full time

    Job Description**Job Title:** Front Office Manager**Company:** Thermal Hotel Aquincum Zrt.**Job Summary:** We are seeking a dynamic and experienced Front Office Manager to lead our front desk operations and provide exceptional customer service to our guests.Key Responsibilities:Manage and organize the daily operational tasks of the Front Office department,...


  • Budapest, Budapest, Hungary Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Dorothea Hotel Budapest Autograph Collection, Dorottya utca 2, Budapest, Hungary, HungarySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...


  • Budapest, Budapest, Hungary Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Dorothea Hotel Budapest Autograph Collection, Dorottya utca 2, Budapest, Hungary, HungarySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYInspired by the captivating lives of Archduchess Dorothea and Palatine Joseph in 19th century Budapest, Dorothea Hotel...

  • Team Leader

    2 weeks ago


    Budapest, Budapest, Hungary Randstad Full time

    Team Leader (Administration) - Job Description Team Leader (Administration) We are seeking a highly motivated and experienced Team Leader to join our Administration department. As a key member of our team, you will be responsible for leading a team of 13-15 people and contributing to the company's mission to improve people's wellbeing. About the...

  • Team Leader

    4 days ago


    Budapest, Budapest, Hungary Randstad Full time

    Team Leader (Administration) - Job DescriptionTeam Leader (Administration) We are seeking a highly motivated and experienced Team Leader to join our Administration department. As a key member of our team, you will be responsible for leading a team of 13-15 people and contributing to the company's mission to improve people's wellbeing. About the Company Our...

  • Team Leader

    1 month ago


    Budapest, Budapest, Hungary Randstad Full time

    Cégleírás / Organisation/Department Our prestigious partner, a market leader of pet supplies is looking for a new Customer Service Team Leader to Pécs. They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they look for competent, animal-loving doers who think like they do. Their priority is...

  • Team Leader

    1 month ago


    Budapest, Budapest, Hungary Randstad Full time

    Cégleírás / Organisation/DepartmentOur prestigious partner, Fressnapf International Business Services is looking for new Team Leader to lead one of their team at Pécs. They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they look for competent, animal-loving doers who think like they do....

  • Team Leader

    1 week ago


    Budapest, Budapest, Hungary Randstad Hungary Kft. Full time

    We are looking for a Team Leader (Administration group), for one of Hungary's leading companies in the industry. You will be welcomed by a supportive, family-like atmosphere, specialists and managers who excel in their field, and enthusiastic team members. Flexibility, professionalism and legal defence are all at the forefront of the team's preferences. If...


  • Budapest, Budapest, Hungary Magyar Lapterjesztõ Zrt. Full time

    Lapker csoport néven 1998-ban kezdtük meg működésünket. Fő tevékenységünk az országos lapterjesztés. Célunk, hogy a forgalomban lévő hírlapokhoz, magazinokhoz olvasni szerető ügyfeleink az ország valamennyi pontján hozzáférjenek.A Magyar Lapterjesztő Zrt. Ügyfélkapcsolati csapatába Front Office (telefonos) munkatársat...


  • Budapest, Budapest, Hungary GREEN CARE Kft. Full time

    Üzleti LeírásA Green Care Kft. egy dinamikus és fejlődő vállalat, amely a szállodaiparban tevékenykedik. A Mirage Medic Hotel üzemeltetéséért felelős, és a szálloda falain belül kínálunk színvonalas szolgáltatásokat, beleértve a Chi-Huang (TCM) Medicine Centert is.Főbb FeladatokÜzleti Ügyintézői Tevékenység: A szálloda...

  • Team Leader

    4 weeks ago


    Budapest, Budapest, Hungary Cognizant Full time

    Team Leader (German / French) About the Customer:The client is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting...

  • Finance Team Leader

    2 weeks ago


    Budapest, Budapest, Hungary HAYS Hungary Kft. Full time

    Finance Team Leader Our partner company, a global organization expanding its operations in Hungary, is seeking an ambitious and self-motivated Finance Team Leader to join its team. Main Responsibilities: Ensure accurate financial operations and maintain compliance with internal policies and procedures. Perform day-to-day transactional...


  • Budapest, Budapest, Hungary Hilton Garden Inn Budapest City Center Full time

    A Housekeeping Team Leader is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.Specifically, you will be responsible for performing the following tasks to the highest standards:Oversee housekeeping operationsEvaluate...

  • Team Leader, Credit

    1 month ago


    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionJob Description Business Job Title: Team Leader Credit & Collections Career Band: 05 Career Track: Management Position Location: Budapest, Hungary Number of Direct Reports: max. 10 About Thermo Fisher ScientificThermo Fisher Scientific is a world-class company that values...

  • Finance Team Leader

    4 months ago


    Budapest, Budapest, Hungary HAYS Hungary Kft. Full time

    Our partner company is searching for an ambitious self-motivated Finance Team Leader. This is an excellent opportunity to an open-minded candidate to join a Global organization that currently expanding its operations in Hungary.Main Duties includeThis role will play a crucial role in ensuring accurate financial operations and maintaining compliance with...


  • Budapest, Budapest, Hungary HAYS Hungary Kft. Full time

    Controlling Team Leader position is open at our prestigious, worldwide-known multinational partner.The company provides a professional working environment for senior candidates, and they can offer the chance to continue to build a career as a leader.Your key responsibilitiesOverseeing country-level financial reporting, ensuring accuracy and compliance, and...

  • GL Team Leader

    2 months ago


    Budapest, Budapest, Hungary Randstad Full time

    Cégleírás / Organisation/DepartmentDo you enjoy building up something NEW? Do learning, international environment, employer values, work-life-balance factors that matter for you at your job?Are you passionate about your profession and seek for an exciting change?Our partner has pioneering technology in elevators, working with unbeatable technology around...


  • Budapest, Budapest, Hungary Hampton by Hilton Full time

    Job SummaryWe are seeking a highly motivated and experienced Assistant Team Leader - Housekeeping to join our team at Hampton by Hilton. As a key member of our Housekeeping team, you will be responsible for leading and managing a team of Housekeeping staff to ensure the highest standards of cleanliness and guest satisfaction.Key ResponsibilitiesAssist the...


  • Budapest, Budapest, Hungary Cognizant Full time

    Service Desk Team Leader (German) As a Team Teader the candidate will be responsible for the team`s performance and manage the daily operation issues. We offer- Chance to be part of a rapidly expanding organization- Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization)-...


  • Budapest, Budapest, Hungary Karrier Hungária Full time

    Our company which is an innovative, leading European FMCG company, is looking for their next Order Management Team Leader.Main responsibilities:Create an efficient and balanced workflow to maximize productivity and deliver high-quality service and customer satisfaction.Develop a scalable model for cluster countries that aligns with the SSC customer service...