Front Office Manager
7 days ago
**Job Title:** Front Office Manager
**Company:** Thermal Hotel Aquincum Zrt.
**Job Summary:** We are seeking a dynamic and experienced Front Office Manager to lead our front desk operations and provide exceptional customer service to our guests.
Key Responsibilities:- Manage and organize the daily operational tasks of the Front Office department, ensuring seamless execution and high-quality service.
- Lead and motivate the Front Office team, setting clear objectives and targets to drive performance and guest satisfaction.
- Handle guest complaints and requests in a professional and courteous manner, ensuring prompt resolution and follow-up.
- Monitor and analyze guest feedback to identify areas for improvement and implement changes to enhance the overall guest experience.
- Collaborate with the Rooms Division Manager to develop business strategies and policies, driving revenue growth and operational efficiency.
- Stay up-to-date with industry trends and best practices, applying knowledge to improve Front Office operations and guest satisfaction.
- Minimum 3 years of experience as an Assistant Front Office Manager or Front Office Manager in a similar-sized and star-rated property.
- Proven leadership and management skills, with the ability to motivate and inspire team members.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Strong analytical and financial management skills, with the ability to manage budgets and reports.
- Flexibility to work varied shifts, including weekends and evenings, as required.
- Free access to the Aronia Wellness and Spa facilities.
- Free catering at our colleague restaurant.
- Free guarded parking.
- A stable and secure work environment provided by an international hotel chain.
- A competitive salary and bonus scheme linked to individual and hotel performance.
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