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Order Management Team Leader

2 months ago

Budapest, Budapest, Hungary Karrier Hungária Full time

Our company which is an innovative, leading European FMCG company, is looking for their next Order Management Team Leader.

Main responsibilities:

  • Create an efficient and balanced workflow to maximize productivity and deliver high-quality service and customer satisfaction.
  • Develop a scalable model for cluster countries that aligns with the SSC customer service concept.
  • Collaborate with the SSC lead to strategize and create synergies across customer service teams within the cluster.
  • Oversee end-to-end customer support services from order to delivery and billing, including specific customer types such as flow or project-based businesses, which may involve multiple product lines and order sequencing to meet external customer project requirements.
  • Ensure a high level of service within the region.
  • Monitor and measure service metrics, and establish an operational reporting process.
  • Develop standards and drive process improvements through simplification and automation.
  • Handle management responsibilities including hiring, interviewing, mentoring, training, and developing Regional Field Representatives.
  • Assist team members with escalations and customer communications when necessary.
  • Address complaints and resolve issues efficiently.



Required skills:

  • Min 5 years' experience in Order Management or Supply Chain
  • Experience in customer relations
  • University degree
  • Fluent in English
  • Great communication and problem-solving skills
  • Ability to handle complexity
  • Manage projects on high level with attention for details
  • Result and action-oriented



What our partner can offer to you:

  • Working from home office (3 days/week)
  • Competitive salary + Cafeteria
  • Nice working environment
  • International friendly and supporting team
  • Weekly fruit day / monthly team events