Senior ServiceNow SCRUM Master

1 month ago

Budapest, Budapest, Hungary SAP Full time

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet your team:

Global Cloud Infrastructure & Delivery (GCID) develops and delivers services for cloud infrastructure and cloud operations to SAP Lines of Business (LoB) and through them, our external customers. We support LoBs and their customers' cloud adoption journey through four hyperscaler public clouds and SAP's Infrastructure-as-a-Service.

Service Management (SM) is a team within GCID organization. The team focuses on monitoring, supporting, and improving cloud service levels for LoBs. The team is also responsible for ensuring ITIL standards are followed, and improvements are ongoing.

What you'll do :

  • Serve as the Scrum Master for ServiceNow development teams, guiding them in the use of Agile/Scrum practices and values.
  • Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives.
  • Ensure the team follows Agile processes and practices to deliver high-quality products.
  • Coordinate with product owners to manage the product backlog and ensure it is well-defined and prioritized.
  • Assist in defining project scope, goals, and deliverables. Monitor project progress, identify and resolve impediments, and ensure timely delivery of sprints.
  • Act as a liaison between the development team and stakeholders.
  • Implement metrics to track team performance and identify areas for improvement.
  • Maintain comprehensive documentation of Agile processes, sprint plans, and retrospectives.

What you bring:

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Minimum of 3-5 years of experience as a Scrum Master, preferably in ServiceNow or IT service management projects.
  • Proven track record of successfully managing Agile projects and delivering high-quality software solutions.
  • Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification.
  • ServiceNow certifications (e.g., ServiceNow Certified System Administrator) are a plus.
  • Strong understanding of Agile methodologies and Scrum practices.
  • Excellent leadership, facilitation, and coaching skills.
  • Exceptional communication and interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Agile project management tools (e.g., Jira, Trello, ServiceNow Agile Development).

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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