Application operation expert

2 weeks ago


Budapest, Budapest, Hungary MOL IT & DIGITAL GBS KFT. Full time

Application Support Expert (Consumer & Card)

MOL ITD GBS is seeking a highly skilled Application Support Expert to join our team. As an Application Support Expert, you will be responsible for managing and operating IT applications in the Consumer & Card field, providing professional support to users, and handling incidents, problems, and change requests.

Responsibilities:

  • Manage and operate IT applications in the Consumer & Card field
  • Provide professional support to users, handle incidents, problems, and change requests
  • Provide resolutions to incidents, problems, and change requests
  • Make suggestions for the improvement of related processes
  • Have a basic knowledge of business processes served by the applications under operational responsibility
  • Operate IT services accordingly and make proposals for their further improvement
  • Provide the up-to-date state of the application inventory and CMDB on the professional field
  • Make proposals to improve relevant systems
  • Participate in the implementation of IT changes (SIR) and developments resulting from the modification of business needs
  • Ensure the IT operability of modified/new IT solutions
  • Participate in the handover and productive implementation of modified/developed solutions and systems
  • Be responsible for the professional, accurate, and timely implementation of project tasks assigned to him/her in these projects
  • Make proposals for the elimination of IT problems that have arisen and the issues to be solved
  • Be responsible for the optimal use of IT operational (asset, human, financial) resources in the field
  • Contribute to the standardization of operational processes, application lifecycle tracking, and consolidation, and control of related activities in the area of expertise
  • Initiate, promote, and support the professional and cost-effective removal of obsolete IT systems
  • Ensure the primary role of Business Continuity in the field and the professional control of the preparation for emergencies, and the up-to-date state of Disaster Recovery Plans and security procedures
  • Coordinate the work of the professional field during emergency situations
  • Be responsible for the lifecycle management (registration, installation, change, revocation) of operating software licenses in the area of operation, and for the software usage according to the license agreement

Requirements:

  • College or University degree (economic or information technology degree)
  • At least 2-3+ years' experience in application support and/or system administration
  • ITIL basic knowledge and/or IT operational experience
  • Communication level of English
  • Independent work attitude
  • Good problem-solving, creativity

Advantage:

  • Specific knowledge in any specific area of applications used in corporate environment (i.e. Azure, Documentum Management System, Ticketing Systems)
  • Knowledge of database administration (MS SQL, Oracle SQL)
  • Unix, Linux, and/or Windows server system administration knowledge
  • Working experience in a multinational environment
  • Knowledge of script languages

Why it is worth joining us:

  • Acquisition of new technologies
  • Challenging multinational projects to be involved (roll-out, implementation, upgrade)
  • Youthful, dynamic, and professionally prepared team
  • Home Office, and the possibility of flexible working hours, depending on the tasks
  • Multinational environment
  • Horizontal and vertical career advancement opportunities in Local and Group level
  • Professional training and further education
  • MOL competitive benefits (competitive fringe benefits, 13th and 14th salary)
  • Free health programs
  • Family and other events to be part of


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