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Italian Speaking Customer Experience Specialist in Budapest, Hungary
2 months ago
Our client is an online travel booking platform for accommodations, flights, and more. They build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, their 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. They innovate through a culture of experimentation and ownership, enhancing the ability of their customers to experience the world.
The Team
Our Client 's Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Our Client 's values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer's experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Our Client 's business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Our Client with a clear vision and a focus on efficient and satisfying customer support.
In this role, you'll get to:
- To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual and team goals (KPIs)
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
What you'll need to succeed:
- Must have advanced command of spoken and written Italian & English language (level C1 or higher according to The Common European Framework)
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Minimum typing speed of 35 words per minute
- Willing to work on rotating shifts, public holidays, and weekends
- Ability to work in both a team environment and independently
- Demonstrate high degree of integrity and confidentiality
It's Great if you have:
- At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply
The Offer
- Hybrid Working Solution
- Relocation package
- Gym membership, spa vouchers, fresh fruits every day
- Private health insurance
- The opportunity to work in our offices in Asia
- Comfortable working hours in rotating shifts within these two: and h. Only 1 weekend required to work per month (with other 2 free days within the week instead)
- Competitive salary
- Annual performance bonus
About Us
Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 5000 people find their dream job with our 400+ partners in over 40 countries.
