Swedish-speaking IT Support Specialist in Budapest
2 months ago
We are seeking a highly skilled and fluent Swedish-speaking Service Desk Analyst to join our team in Budapest. As a key member of our IT support team, you will be responsible for providing top-notch customer service and resolving technical issues for our clients.
Key Responsibilities:- Support and troubleshoot: Handle incoming user requests via phone, chat, and email, resolving IT issues on desktop, applications, iOS, and Android devices using remote tools.
- Problem solving: Diagnose hardware, software, or user access issues, taking full ownership until successful resolution.
- Collaborate with experts: Escalate complex cases to specialists when necessary to ensure quick, efficient resolutions.
- Document solutions: Maintain accurate records of resolutions for future reference and continuous improvement.
- Incident and escalation management: Manage incidents with an eye on preventing impact on business operations.
- Customer service excellence: Deliver exceptional support, ensuring users receive high-quality assistance that adheres to service management principles.
- Adapt and learn: Contribute to ongoing improvement initiatives, adapting to ad-hoc tasks that enhance service delivery or boost key performance indicators (KPIs).
- Language skills: fluent Swedish speaker with strong communication skills in English (B2 level or higher).
- Technical proficiency: Experience with L1-L2 support, remote troubleshooting, and incident management. Knowledge of ITSM tools like HPSM, BMC Remedy, CA Service Desk, and understanding of SDLC, databases, and OS components is a plus.
- ITIL knowledge: Familiarity with ITIL processes is a strong advantage.
- Analytical mindset: Strong problem-solving skills and the ability to logically tackle technical issues.
- Self-motivated: Thrive in a fast-paced environment, handling multiple tasks and assignments with ease.
- Team player: Able to work both independently and collaboratively with a positive, solution-oriented attitude.
- Competitive salary: Excellent compensation package based on your skills and experience.
- Supportive work environment: Be part of a dynamic, creative team with a friendly, positive atmosphere.
- Career growth: Get the tools, guidance, and support you need to unlock your full potential.
Join our international team and take your IT support career to the next level in beautiful Budapest. Apply now and become an essential part of our success story.
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