Medical Information and Adverse Event Intake Specialist with Maltese and English language
7 days ago
Medical Information and Adverse Event Intake Specialist
This role is a key part of our Patient Safety team, where you will be at the forefront of ensuring the safety of patients and healthcare professionals. You will be responsible for providing medical information and processing safety and product quality information to help optimize the safety profiles of products across various therapeutic areas.
About the Role
- Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support.
- Process lifecycle safety operational data, perform data entry, coding medical terminology, generating queries, performing quality control, driving case closure, and coordinating translations.
- Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
- Build a positive team environment with lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.
- Provide regular feedback to operations team manager and customer delivery manager on project metrics and challenges.
- Liaise with project manager by proactively identifying issues and proposing solutions, providing technical support, reports, and metrics.
- Participate in training across lifecycle safety process service offerings and participate in working groups as applicable in implementation of new initiatives.
Requirements
- Education: Bachelor's Degree in a Life Science is required.
- Language Skills: Excellent written and verbal skills in English (min. C1) and Maltese language (min. C2/native).
- Experience: Experience in lifecycle safety (pharmacovigilance, CEVA, medical information, safety publishing, risk management, etc.) is an asset.
- Skills: Excellent attention to detail and accuracy, ability to work effectively on multiple projects simultaneously, organize own workload, and effectively manage competing priorities.
About IQVIA
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
We are a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective, and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
We are committed to creating a diverse and inclusive work environment where everyone can contribute and grow. If you are passionate about patient safety and want to be part of a team that is making a difference, we encourage you to apply.
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