It Operations Service Delivery Manager

3 weeks ago


Budapest, Hungary HAYS Hungary Kft. Full time

IT Operations Servive Delivery Manager The following CHALLENGES await You: -Participates/chairs meetings with customer and team, creates meeting reports -Active cooperation with other participants in the operational groups -Adoption and implementation of new services -Support process development and documentation activities -Participating in the development of service products -Compilation and evaluation of monthly reports, invoices, SLA statements and other contracted reports -Participation in the coordination of changes related to our clients' individual service contracts -Monitors the delivery of contracted services and service levels -Identify service issues, suggest solutions and improve services -Representing the operation in projects with clients -Coordinates regarding service deliveries with the senior and account management -Maintains good working relations with customer technical staff and management -Reports progress both internal and to customer -Understands customer requirements, can deduct and formulate the underlying service requirements Join Us, if: -You have university or college degree on IT/engineering/business -You have in-depth knowledge of ITIL good practices and practical experience, ITIL certificate is welcome -You have minimum 3 years’ of experience in IT service delivery management -You have project management experience -You have ability to oversee and understand complex IT solutions -You would like to use your excellent English (verbal&written) on a daily basis -You have understanding of business processes and customer needs -You have ability to maintain good customer relationship -You have careful work style and accuracy, precision, durability -You have good problem-solving and collaborative approach -You have high quality and responsibility in own work -You are able to deliver peak performance even under time pressure -You have good communication and presentation skills -You have ability to work in a team -You have willingness to travel



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