Service Delivery Senior Manager
1 month ago
Job Summary: Develop trusted advisor relationships with LoB stakeholders to drive cloud operation excellence, monitoring and reporting on performance, and facilitating quarterly operational reviews.
We help the world run better by empowering individuals to bring out their best. Our company culture is built on collaboration, a shared passion for innovation, and a commitment to creating a workplace that values diversity, flexibility, and purpose-driven work.
At SAP, we enable our employees to thrive in a highly collaborative and caring team environment, with a strong focus on learning and development, recognition, and a variety of benefit options. Our employees are passionate about helping the world run better, and we're committed to creating a workplace that supports their growth and well-being.
Meet the Team:
Global Cloud Infrastructure & Delivery (GCID) develops and delivers services for cloud infrastructure and cloud operations to SAP Lines of Business (LoB) and external customers. We support LoBs and their customers' cloud adoption journey through four hyperscaler public clouds and SAP's Infrastructure-as-a-Service.
Service Management (SM) is a team within GCID, focusing on monitoring, supporting, and improving cloud service levels for LoBs, including monitoring & event management, incident & major incident management, service request management, change management, and problem management.
Key Responsibilities:
- Develop trusted advisor relationships with LoB stakeholders to drive cloud operation excellence.
- Serve as the primary point of contact for LoBs regarding cloud operation topics and issues.
- Monitor and report on the performance of cloud operations service delivery, using metrics to drive continuous improvement and enhance overall customer satisfaction.
- Facilitate quarterly operational reviews and monthly relationship reviews with LoB stakeholders to confirm ongoing LoB cloud operation goals and strengthen relationships.
- Gain deep understanding of LoBs' business models, priorities, objectives, and goals to identify potential operational risks and improvement opportunities.
Requirements:
- Strong experience in business processes.
- 5+ years of experience in a client-facing role, ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product.
- Sophisticated business sense and understanding of underlying drivers/strategy of our customers' business.
- Proven track record of leading conversations in operational topics and persuading others to act based on requirements and value provided by solutions.
- Strong executive presence and presentation skills.
- Handled difficult customers or situations and can demonstrate resolutions.
- The motivation and flexibility to work in an environment where multiple stakeholders of different/ conflicting interests can be involved.
- ITIL certification(s) a bonus.
- Fluent in English.
SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. We're a cloud company with 200 million users and 100,000 employees worldwide, driven by a purpose to create a better and more equitable world.
We Win with Inclusion:
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe in unleashing all talent and creating a better and more equitable world.
SAP is an equal opportunity workplace and is committed to the values of Equal Employment Opportunity. We provide accessibility accommodations to applicants with physical and/or mental disabilities.
-
Service Delivery Senior Manager
4 weeks ago
Budapest, Budapest, Hungary SAP Full timeDevelop a trusted advisor relationship with Line of Business (LoB) stakeholders and executive sponsors to drive cloud operation excellence.Serve as the primary point of contact for LoBs regarding cloud operation topics and issues.Monitor and report on the performance of cloud operations service delivery, using metrics to drive continuous improvement and...
-
Senior Service Operations Manager
3 weeks ago
Budapest, Budapest, Hungary MOL Magyar Olaj- és Gázipari Nyilvánosan Működő Részvénytársaság Full time{"Company Overview": "MOL Magyar Olaj- és Gázipari Nyilvánosan Működő Részvénytársaság, a leading energy company in Central and Eastern Europe, is seeking a highly skilled Senior Service Operations Manager to join its MOL Campus Digital Program Office team in Budapest, Hungary.", "Salary": "The estimated annual salary for this position is between...
-
Senior IT Project Lead
3 weeks ago
Budapest, Budapest, Hungary Getronics Global Service Centre Zrt. Full timeAt Getronics, an ICT Services group with over 130 years of history and 4,500+ employees across 22 countries, we offer a complete portfolio of integrated ICT services for the large enterprise and public sector markets.Our services portfolio is designed to build digital experiences, spanning across Digital Workplaces, Cloud Services, Smart Spaces, Business...
-
IT Service Delivery Strategist
3 weeks ago
Budapest, Budapest, Hungary Deutsche Telekom TSI Hungary Kft. Full timeThe largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5,000 employees.ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019,...
-
Senior Support Specialist
1 week ago
Budapest, Budapest, Hungary Trenkwalder Kft Full timeJob OverviewIn a fast-paced, dynamic environment at Trenkwalder Kft, we are seeking an experienced Senior Support Specialist to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities and a customer-centric approach. As a key member of our support team, you will be...
-
Senior Technical Service Manager
4 weeks ago
Budapest, Budapest, Hungary SAP Full timeWe help the world run better. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative,...
-
Senior Technical Service Manager
1 month ago
Budapest, Budapest, Hungary SAP Full timeSenior SAP Technical Consultant We are seeking an accomplished Senior SAP Technical Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). This role will contribute to SAP's global strategy by supporting customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise. As a Technical Service...
-
Payroll Vendor Manager
1 month ago
Budapest, Budapest, Hungary Randstad Hungary Kft Full timeJob Title: Payroll Vendor ManagerWe are seeking a highly skilled Payroll Vendor Manager to join our team at Randstad Hungary Kft. As a Payroll Vendor Manager, you will be responsible for managing our vendor relationships, ensuring timely and accurate payments, and driving strategic partnerships to enhance payroll service delivery.Key Responsibilities:Manage...
-
Digital Transformation Project Manager
1 week ago
Budapest, Budapest, Hungary MOL Nyrt. Full timeWe are seeking a skilled Digital Transformation Project Manager to join our MOL Campus Digital Program Office team. This is a unique opportunity to work on exciting IT projects and drive innovation within the organization.About UsMOL Group is a leading oil and gas company with a strong presence in Central and Eastern Europe. Our mission is to create a great...
-
Senior Customer Experience Manager
1 week ago
Budapest, Budapest, Hungary Karrier Hungária Full timeWe are seeking a Senior Customer Experience Manager to lead our Customer Service Team.About the RoleThis is an exciting opportunity for a highly motivated and experienced professional to take on a leadership role in our customer service team. The successful candidate will be responsible for managing a team of customer service representatives, ensuring that...
-
Senior Project Coordinator
4 weeks ago
Budapest, Budapest, Hungary NIX Tech Kft. Full timeNIX Tech Kft. is seeking a skilled Senior Project Coordinator to join its team in Budapest. As a key member of the project management team, you will be responsible for ensuring the successful delivery of IT projects. Your expertise in project coordination will enable you to effectively manage project timelines, resources, and stakeholders.Key...
-
Senior Swine Business Development Manager
3 weeks ago
Budapest, Budapest, Hungary Ceva-Phylaxia Zrt. Full timeCeva-Phylaxia Zrt.Job Summary:We are seeking an experienced Senior Swine Business Development Manager to join our team in Budapest. The successful candidate will be responsible for developing and executing strategies to support sales and drive revenue within the swine sector.Company Overview:Ceva-Phylaxia Zrt. is a leading animal health company dedicated to...
-
Senior Animal Health Sector Account Manager
3 weeks ago
Budapest, Budapest, Hungary Technosource Full timeWe are seeking a highly skilled Senior Animal Health Sector Account Manager to join our team at Technosource.This is a unique opportunity to work with a leading international manufacturer specializing in producing various healthcare products for animals.The ideal candidate will possess strong communication and networking skills, with fluency in Hungarian and...
-
Senior Cloud Developer
1 month ago
Budapest, Budapest, Hungary SAP Full timeSenior Cloud Developer/DevOps Engineer We are seeking a highly skilled Senior Cloud Developer/DevOps Engineer to support solution development with cutting-edge Cloud technologies. About the Role Contribute to the push for automated deployment within the SAP development landscape into our customer's landscapes. Build Cloud optimization services from...
-
Senior Logistics Manager
2 weeks ago
Budapest, Budapest, Hungary Randstad Hungary Kft Full timeJob Description**Job Title:** Senior Logistics Specialist**Company:** Randstad Hungary KftWe are seeking an experienced Senior Logistics Specialist to join our team. This role is key to ensuring seamless and efficient logistics and supply chain operations.**Responsibilities:**Oversee the complete logistics and supply chain process, from procurement to final...
-
IT Technology Services Senior Specialist
1 month ago
Budapest, Budapest, Hungary SAP Full timeJob Summary: We are seeking a highly skilled Technical SAP NetWeaver engineer to join our Enterprise Cloud Services Delivery organization, responsible for running and operating SAP's private cloud offering. We help the world run better by building breakthroughs together. Our company culture is focused on innovation, collaboration, and learning. We offer a...
-
Senior Animal Health Sales Professional
1 week ago
Budapest, Budapest, Hungary Technosource Full timeJob Title: Senior Animal Health Sales ProfessionalWe are seeking an experienced and skilled Senior Animal Health Sales Professional to join our team at Technosource. As a key account manager, you will be responsible for building and maintaining strong relationships with major clients in the animal health sector.About the Role:The successful candidate will...
-
Senior Network Security Architect Opportunity
3 weeks ago
Budapest, Budapest, Hungary Getronics Global Service Centre Zrt. Full timeSenior Network Security Architect OpportunityWe are seeking a highly skilled Senior Network Security Architect to join our team at Getronics Global Service Centre Zrt. in Budapest, Hungary. The ideal candidate will have a strong background in network security, with expertise in designing and implementing secure network architectures. The role requires a high...
-
Senior Cloud Solutions Consultant
3 weeks ago
Budapest, Budapest, Hungary Deutsche Telekom TSI Hungary Kft. Full timeDeutsche Telekom TSI Hungary Kft. is the largest ICT employer in Hungary, a subsidiary of the Deutsche Telekom Group established in 2006. With a portfolio of IT and telecommunications services, the company has over 5000 employees and four sites in Budapest, Debrecen, Pécs, and Szeged. In 2019, ITSH was awarded the Best in Educational Cooperation prize by...
-
Global Operations Service Manager
6 days ago
Budapest, Budapest, Hungary Karrier Hungária Full timeJob Description:Innovative Professionals Sought for Global Technology CompanyWe are a leading provider of cutting-edge imaging solutions and technologies, committed to sustainability and reducing environmental impact. If you are passionate about making a positive impact, join our dynamic team to drive the mission of delivering innovative and sustainable...