Order Management Associate

4 months ago


Budapest, Hungary Arrow Electronics, Inc. Full time
Position:
Order Management Associate

Job Description:

We are a Fortune 104 company with 2022 sales of $37.12 billion. Our global team includes 22,000+ employees in over 220 sales locations and 43 distribution and value-added centers. We help the world's best technology companies think "Five Years Out," working together to innovate the next big thing after the next big thing.

Responsibilities:
  • Monitor order status and resolve obstacles that prevent customers from receiving orders on time
  • Communicate order issues to customers, offer them possible solutions and execute their decision/change requests
  • Troubleshoot order/system issues, and assist to identify and correct their root cause
  • Cooperate with our warehouses and suppliers to ensure on-time delivery and provide them information essential to shipping
  • Handle payment issues with credit card, Paypal, wire and work with Finance to initiate credit line setup
  • Liaise between Trade Compliance and customers to complete required documents
  • Support our internal / international teams with order status requests
  • Identify process improvement opportunities and work with internal and external stakeholders to implement improvements


Required skills:
  • Bachelor's degree or equivalent experience
  • 1-2 years order management / operations experience, ideally within the electronics industry
  • Negotiation-level English language skills both orally and in writing is a must
  • Good customer service skills, willing, helpful attitude
  • Detail oriented with good analytical skills
  • Ability to communicate at all levels and work in a team environment
  • Ability to work independently on multiple tasks, with prioritization and escalation skills
  • Flexibility and ability to adjust in a fast-moving and international environment


Good to have:
  • Experience with ERP systems, preferably Oracle
  • Knowledge of Salesforce, particularly its use for case management


What we offer:
  • Competitive salary package with Cafeteria system
  • Hybrid work with 2 remote days
  • Well-planned work schedules, free weekends and holidays
  • Secure corporate background
  • Opportunity for professional and personal development in a complex system


Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.

Location:
HU-Budapest, Hungary (Váci út)

Time Type:
Full time

Job Category:
Business Support

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