Customer Service and Order Management Expert

3 days ago


Budapest, Budapest, Hungary Randstad Hungary Kft. Full time
Role Overview

We are seeking a highly skilled Customer Service and Order Management Representative to join our team. This is an exciting opportunity for a motivated individual to work in a fast-paced environment, utilizing their excellent communication and problem-solving skills.

Key Responsibilities
  • Ensure order transactions are completed to the highest standard, with accuracy and reduced processing times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
  • Effectively handle customer calls and complaints, adhering to service level agreements
  • Maintain accurate case and call logging, providing regular updates on cases until successful conclusion
  • Collaborate with Sales, Finance, and other internal stakeholders
Requirements

To succeed in this role, you will need:

  • Excellent communication skills in English and Hebrew
  • Strong customer services experience within a fast-paced, corporate environment
  • Experience in a customer-facing role, including order processing
  • Good MS Office skills
  • Knowledge of SFDC and SAP desired
  • Accurate and fast data entry skills
  • An excellent telephone manner
  • Excellent organization skills
What We Offer

In return for your expertise, we offer:

  • A competitive salary of approximately $45,000 per annum
  • A Cafeteria benefit package
  • The opportunity to work from home
  • A supportive working environment
  • Training support
  • A long-term career opportunity
About Us

Randstad Hungary Kft. is a leading staffing agency, dedicated to providing top talent to our clients. We value our employees and strive to create a positive work environment.



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