Customer Service and Order Management Expert
3 days ago
We are seeking a highly skilled Customer Service and Order Management Representative to join our team. This is an exciting opportunity for a motivated individual to work in a fast-paced environment, utilizing their excellent communication and problem-solving skills.
Key Responsibilities- Ensure order transactions are completed to the highest standard, with accuracy and reduced processing times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
- Effectively handle customer calls and complaints, adhering to service level agreements
- Maintain accurate case and call logging, providing regular updates on cases until successful conclusion
- Collaborate with Sales, Finance, and other internal stakeholders
To succeed in this role, you will need:
- Excellent communication skills in English and Hebrew
- Strong customer services experience within a fast-paced, corporate environment
- Experience in a customer-facing role, including order processing
- Good MS Office skills
- Knowledge of SFDC and SAP desired
- Accurate and fast data entry skills
- An excellent telephone manner
- Excellent organization skills
In return for your expertise, we offer:
- A competitive salary of approximately $45,000 per annum
- A Cafeteria benefit package
- The opportunity to work from home
- A supportive working environment
- Training support
- A long-term career opportunity
Randstad Hungary Kft. is a leading staffing agency, dedicated to providing top talent to our clients. We value our employees and strive to create a positive work environment.
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