Customer Care Specialist, Hungary

1 month ago


Budapest, Hungary Cross Border Talents Full time

Position: Customer Care Specialist (German)

Location: Remote in Hungary

Employment type: Full-time

We are seeking experienced German-speaking Customer Care Specialists to join a highly-rated BPO known for its excellent employee satisfaction. In this role, you will support customers of a prominent financial services company.

Duties and Responsibilities:

  • Deliver exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring overall satisfaction.
  • Provide accurate and timely responses to customer inquiries via phone, email, and live chat support.
  • Utilize internal and external resources to deliver top-tier service.
  • Identify and escalate priority or unresolved issues to appropriate teams.
  • Route calls to the correct resources and document all interactions according to standard procedures.
  • Monitor and communicate emerging trends and patterns in customer issues.
  • Adhere to quality guidelines and company policies for consistent service delivery.
  • Collaborate with team members and other departments to resolve issues and maintain a positive work environment.

Requirements:

  • Native or fluent in German, both verbal and written.
  • Familiarity with customer support software, including Zendesk, Slack, and internal troubleshooting tools.
  • Experience in Customer Support or technical support, particularly with help desks or IT functions.
  • Ability to pass a background check.
  • Strong independent work ethic and remote team collaboration skills.
  • Excellent problem-solving and critical thinking abilities.
  • Adaptability to process and information changes.
  • Proficient in external systems and PC-based software (e.g., Microsoft Office).

Offer:

  • Excellent remuneration package based on experience, skills, and performance.
  • Indefinite contract.
  • Private health and life insurance.
  • A dynamic, creative, and friendly team environment.
  • A positive work atmosphere with great employee reviews.
  • Guidance and tools to help you reach your full potential.

If you're looking for a career advancement opportunity with a supportive and innovative team, we look forward to receiving your CV. 


Apply today and join a company that values your growth and success



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