Senior Service Delivery Manager

1 day ago


Budapest, Hungary Deutsche Telekom IT Solutions Full time

Description StellenbeschreibungVerantwortlich für die Cloud-Services-Kundenstrategie, in enger Abstimmung mit dem VertriebÜbernahme der Verantwortung für die Vertragsinhaber undFörderung des Kundenwachstums mit Schwerpunkt auf Upselling und VertragsverlängerungVerantwortung für Kundengewinn und -verlust (P&L)Festlegung des Angebotspreises,Vertragserfüllung (Audit/Compliance) und RechnungsstellungManagement der KundenerfahrungBeaufsichtigung von Contract & Claim Mgmt. zur Sicherstellung von Compliance und KundenzufriedenheitAbgabe von Angeboten an den KundenSicherstellung, dass für Kundenangebote die Lieferverpflichtung des Delivery vorliegtPrüfung und Überwachung der Kosten um die Profit & Loss Verantwortung wahrnehmen zu können Qualifications QualifikationenWir werden die folgenden Fähigkeiten in unseren Kandidaten suchen:Sie besitzen C1-Deutsch, C1-Englisch SprachkentnisseSie besitzen eine ITIL Foundation-PrüfungSie kommunizieren wie ein ProfiLösen von Problemen freut SieSie verstehen Ihre Grenzen – deshalb bauen Sie Ihr Netzwerk auf und Sie sind mutig zu fragenSie adaptieren sich der Organisation anSie sprechen mit dem Kunden, erkennen Kundenprobleme, und suchen die LösungSie bemühen sich, komplexe Situationen zu verstehenSie sammeln erst Informationen, dann treffen EntscheidungenZusätzliche Informationen* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.



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