Service Delivery Manager

3 weeks ago

Debrecen, Hungary Deutsche Telekom IT Solutions Full time

Description Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost.Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management.Accountable and responsible for E2E execution of standard farming.Responsible for identifying and managing opportunities in contract related standard/product business.Strong overall responsibility for single contracts that combine multiple PU-offerings.Coordinate service delivery activities between the organizational units and supervise their work.Ensure compliance with deadlines and expected service levels.Apply adequate project delivery methodologies, tools, techniques and processes.Manage financial and service reporting, along with the monthly billing procedure.Responsible for external/internal cost-saving initiatives, as part of the continuous improvement. Qualifications At least 3-5 years of professional experience in the IT-industry, with experience in Service, Delivery, and Partner management.Applied knowledge of ITIL and Agile concepts, with experience in Process management.Outstanding communication skills, with fluency in both German (C1 level) and English (C1/B2 level).Proven track record of presentation and moderating skills.Strong organizational skills; ability to prioritize and handle multiple projects with shifting deadlines.Flexibility and willingness to expand beyond the traditional Service Delivery Management approach.Experience with utilizing ticketing tools, along with a solid grasp of security protocols.Knowledge of networking and cloud technologies is an advantage.Experience in in-depth contract management is advantageous.Additional Information* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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