User System Supporter @ Avenga

4 days ago


Budapest, Hungary Avenga Full time

  • Znajomość systemów Windows oraz Windows Server.
  • Znajomość zagadnień bazodanowych, szczególnie SQL server w zakresie backupu i restore'u.
  • Znajomość komend windowsowych
  • Umiejętność pisania skryptów wsadowych lub/oraz PowerShellowych
  • Znajomość zagadnień sieciowych związanych z DNS, TCP/IP, LAN, WAN
  • Znajomość Active Directory oraz GPO
  • Doświadczenie we wsparciu aplikacji, umiejętność czytania logów.
  • Doświadczenie w pracy z systemem ITSM, idealnie z ServiceNow
  • Mile widziana znajomość Google Workspace.
  • Znajomość zagadnień ITIL
  • Znajomość procesów Incident, Service Request, Problem Management oraz Change Enablement.
  • Angielski na poziomie min. B2
,[Reagowanie i rozwiązywanie niektórych incydentów występujących na poziomie systemu operacyjnego Windows / aplikacji / systemu laboratoryjnego, Zarządzanie konfiguracją ról oraz uprawnieniami użytkowników (tzw. User Management)., Zarządzenie dostępem do dysków sieciowych., Zarządzanie rekordami i relacjami między nimi w ITSM (ServiceNow), Przeprowadzanie okresowych kontroli poprawności użytkowników zarejestrowanych w danym systemie, Przeprowadzanie okresowych testów Backup&Restore dla danego systemu (procedury backupu są bardzo różne między systemami w scopie), Przeprowadzanie okresowych weryfikacji logów systemowych tzw. Audit Trail Review, Przeprowadzanie okresowych kontroli poprawności danych w ITSM (ServiceNow), Utrzymanie aktualności dokumentacji, Wprowadzanie różnych zmian w systemach w ramach procesów Service Request Management oraz Change Enablement, m.in. upgrady wersji aplikacji, instalacja nowych klientów, migracje.] Requirements: DNS, TCP, LAN, WAN, Active Directory, GPO Additionally: Sport subscription, Training budget, Private healthcare, International projects.

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