Night Operations Manager

3 weeks ago


Budapest, Budapest, Hungary Corinthia Hotel Budapest Full time
Job Title: Night Manager

The Night Manager is a key role in the Front Office team, responsible for overseeing all hotel operations during the night shift. This includes managing Front Office activities, night audit, and hotel safety/security.

Key Responsibilities:
  • Act as manager on duty of the hotel at night and in the absence of the Front Office Manager, dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
  • Manage the night shift in the department, ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
  • Inform all Overnight staff of nightly activities, group, and VIP arrivals as well as special requests and repeat guests.
  • Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival, and ensure escort to accommodations if appropriate.
  • Always maintain a professional and high-quality service-oriented environment.
  • Must actively participate in the decision-making process on guest relocation for nights when over capacity, execute accordingly, and ensure a smooth relocation process.
  • Monitor and develop team member performance, including providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations, and delivering recognition and rewards.
  • Ensure the accurate completion of the daily night audit in a timely manner.
  • Oversee preparation of daily summary reports.
  • Be aware and able to enforce all fire-life-safety procedures.
  • Remain current in all updates with regards to new procedures and training.
Requirements:
  • Previous Front Office experience in supervisory/management position in a luxury property.
  • College/university degree in a relevant field.
  • Proficient command of English and Hungarian, both in written and verbal, with any other language knowledge being advantageous.
  • Digital literacy with Opera hotel and MS Office system knowledge.
  • High level of guest service and problem-solving skills.
  • Professional self and corporate representation.
Benefits:
  • Competitive compensation package with cafeteria.
  • Meals in the staff canteen on duty.
  • Private healthcare insurance.
  • Uniform with laundry service.
  • International Corinthia discounts.
  • Employment recognition awards and events.
  • Learning and development opportunities.

Candidates must be eligible to work in Hungary and are requested to submit their professional CV in English with their application.


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