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2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TOPTALENT. As a key member of our customer support team, you will be responsible for providing exceptional technical-based customer assistance through various communication channels.
Key Responsibilities:
- Customer Support: Provide timely and effective technical-based customer assistance through voice, chat, and email.
- Customer Experience: Deliver an exceptional customer experience by resolving issues efficiently and professionally.
- Documentation: Document each interaction in a dedicated CRM system to ensure accurate tracking and reporting.
- Team Collaboration: Act as a key participant within the internal team and wider organization by taking part in department initiatives, providing feedback and updates, promoting collaborative solutions, and supporting colleagues and departments.
Requirements:
- Language Skills: Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2).
- Residency: Residing in Hungary and being able to take on a job legally without the company's support.
- Experience: Experience in Customer Support, and technical support, especially with a help desk or other IT functions.
- Background Check: Ability to go through a background check.
- Work Style: Strong abilities to work independently and as a remote team player.
- Problem-Solving: Problem-solving and critical thinking skills.
- Adaptability: Adaptable and flexible, demonstrating abilities to work with process and information changes.
- Technical Skills: Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).
Offer:
- Remuneration: Excellent remuneration package based on experience, skills, and performance.
- Contract: Indefinite contract.
- Benefits: Private health and life insurance.
- Work Schedule: Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM.
- Work Environment: Fully remote work from Hungary.
- Team Culture: Dynamic and creative team with a positive and friendly atmosphere.
- Professional Development: Guidance and tools to reach your full potential.