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Customer Service Representative

2 months ago


Budapest, Budapest, Hungary TOPTALENT Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TOPTALENT. As a key member of our customer support team, you will be responsible for providing exceptional technical-based customer assistance through various communication channels.

Key Responsibilities:

  • Customer Support: Provide timely and effective technical-based customer assistance through voice, chat, and email.
  • Customer Experience: Deliver an exceptional customer experience by resolving issues efficiently and professionally.
  • Documentation: Document each interaction in a dedicated CRM system to ensure accurate tracking and reporting.
  • Team Collaboration: Act as a key participant within the internal team and wider organization by taking part in department initiatives, providing feedback and updates, promoting collaborative solutions, and supporting colleagues and departments.

Requirements:

  • Language Skills: Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2).
  • Residency: Residing in Hungary and being able to take on a job legally without the company's support.
  • Experience: Experience in Customer Support, and technical support, especially with a help desk or other IT functions.
  • Background Check: Ability to go through a background check.
  • Work Style: Strong abilities to work independently and as a remote team player.
  • Problem-Solving: Problem-solving and critical thinking skills.
  • Adaptability: Adaptable and flexible, demonstrating abilities to work with process and information changes.
  • Technical Skills: Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).

Offer:

  • Remuneration: Excellent remuneration package based on experience, skills, and performance.
  • Contract: Indefinite contract.
  • Benefits: Private health and life insurance.
  • Work Schedule: Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM.
  • Work Environment: Fully remote work from Hungary.
  • Team Culture: Dynamic and creative team with a positive and friendly atmosphere.
  • Professional Development: Guidance and tools to reach your full potential.