Customer Service Representative
3 weeks ago
Job Summary:
Thermo Fisher Scientific Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, promptly and accurately responding to internal and external customer requests, and ensuring seamless order management throughout the customer lifecycle.
Key Responsibilities:
- Provide outstanding customer service experience to external customers and internal collaborators in the field of administration, order management, quotations, and master data.
- Attend to sophisticated customer requirements, handle user problems, process, and follow up on all relevant requests in accordance with the division's guidelines.
- Coordinate with sales and commercial, distribution, and finance teams to meet customer needs or resolve issues in a timely manner.
- Implement company policies, operational regulations, and departmental training guidelines.
- Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
Requirements:
- A minimum of 2-3 years' customer service experience required, preferably in an SSC/multinational/office environment.
- Experience with ERP systems is preferred but not crucial.
- Requires a Bachelor's Degree, preferably in Business Administration or a Scientific field, or equivalent knowledge and experience.
- Good command of Spanish language is a must.
What We Offer:
- Competitive salary and Cafeteria benefits (SZÉP-card allowance).
- All You Can Move Sport Pass at a discounted price.
- Comprehensive Medicover health insurance package & health screenings.
- Life, accident, and critical illness insurance.
- Monthly pension fund contribution after 6 months of employment.
- Annual performance-based bonus.
- Professional development through soft and hard skill training and continuous learning opportunities.
- Complimentary language courses after 3 months of employment.
- Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center.
- Access to discounted dental care services.
- Relaxation areas with massage chairs.
- Complimentary parking in the office building.
- Multilingual work environment with native colleagues.
- Vibrant, collaborative culture with a diverse, multicultural community and innovative technology.
- Exciting team and company events, including Social Responsibility and After-Hours activities.
About Thermo Fisher Scientific:
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer.
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